Assistant Reception Manager

18 hours ago

Luton, Luton, United Kingdom Luton Hoo Hotel & Spa Full time

About Luton Hoo Hotel & Spa

Luton Hoo Hotel & Spa is a quintessential English country house hotel, boasting 2 Rosette Restaurant and award-winning Adam's Brasserie. Our commitment to delivering exceptional hospitality is unwavering, with five-star facilities including 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state-of-the-art conference facilities, shooting school, and more.

Key Responsibilities

  • Lead the Front Office team, fostering a culture of excellence and ensuring the team remains focused on meeting guests' needs and brand standards.
  • Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
  • Manage and inspire the team to achieve maximum guest feedback scores and increase revenue potential through upselling and promotions.
  • Deal with guest concerns promptly, attentively, and efficiently.
  • Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
  • Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
  • Manage rotas, timesheets, and holiday entitlements, considering occupancy and large group movements.

Requirements

  • Strong leadership and motivational abilities.
  • Exceptional attention to detail and drive to maintain high standards.
  • Strong communication, interpersonal, and organisational skills.
  • Proven experience in managing, coaching, and developing teams.
  • Approachable and positive manner with a 'can-do' attitude.
  • Ability to use initiative in challenging situations and under pressure.
  • A smart and professional appearance.
  • Proven track record in a similar position within a 5-star hotel.
  • Good working knowledge of Opera PMS and Microsoft Office.
  • Excellent standard of English, both written and spoken.

What's in it for you...

Competitive salary, 28 days holiday, and enhanced benefits.

But there's more...

  • Free meals on duty.
  • Complimentary on-site parking.
  • Discounted employee friends & family rates at Arora Hotels.
  • Food and beverage discounts.
  • Christmas gifts and employee parties.
  • Introduce a friend scheme.
  • Cycle 2 work scheme.
  • UK attraction discounts @ Merlin Entertainments.
  • Taste card.
  • Life assurance scheme.
  • Wage stream.
  • Employee assistance programme.
  • Arora star employee recognition.
  • Long service recognition award.

Grow with us...

We are growing rapidly, and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.

  • Assistant Reception Manager

    2 days ago

    Luton, Luton, United Kingdom Luton Hoo Hotel & Spa Full time

    About UsLuton Hoo Hotel & Spa is a quintessential English country house hotel, offering a unique blend of luxury and hospitality. As a leading hotel in the region, we strive to deliver exceptional service to our guests, exceeding their expectations at every turn.Your RoleWe are seeking a highly motivated and experienced Assistant Reception Manager to join...

  • Assistant Reception Manager

    1 week ago

    Luton, Luton, United Kingdom Luton Hoo Hotel & Spa Full time

    About UsLuton Hoo Hotel & Spa is a quintessential English country house hotel, offering a unique blend of luxury and hospitality. Our 2 Rosette Restaurant and award-winning Adam's Brasserie are just a few examples of our commitment to delivering exceptional service.Job SummaryWe are seeking an experienced Assistant Reception Manager to join our Front Office...

  • Assistant Reception Manager

    1 week ago

    Luton, Luton, United Kingdom Luton Hoo Hotel & Spa Full time

    About UsLuton Hoo Hotel & Spa is a quintessential English country house hotel, offering a unique blend of luxury and hospitality. Our 2 Rosette Restaurant and award-winning Adam's Brasserie are just a few examples of our commitment to delivering exceptional service.Job SummaryWe are seeking an experienced Assistant Reception Manager to join our Front Office...

  • Assistant Reception Manager

    3 weeks ago

    Luton, Luton, United Kingdom Luton Hoo Hotel & Spa Full time

    About UsLuton Hoo Hotel & Spa is a quintessential English country house hotel, offering a unique blend of luxury and hospitality. Our 2 Rosette Restaurant and award-winning Adam's Brasserie are just a few examples of our commitment to delivering exceptional service.Job SummaryWe are seeking an experienced Assistant Reception Manager to join our Front Office...

  • Assistant Reception Manager

    3 weeks ago

    Luton, Luton, United Kingdom Luton Hoo Hotel & Spa Full time

    About Luton Hoo Hotel & SpaLuton Hoo Hotel & Spa is a quintessential English country house hotel, offering luxurious accommodations, fine dining, and exceptional service. Our 2 Rosette Restaurant and award-winning Adam's Brasserie provide a culinary experience that exceeds expectations.A Bit About the RoleAs an Assistant Reception Manager, you will lead the...

  • Assistant Reception Manager

    3 weeks ago

    Luton, Luton, United Kingdom Luton Hoo Hotel & Spa Full time

    About Luton Hoo Hotel & SpaLuton Hoo Hotel & Spa is a quintessential English country house hotel, offering luxurious accommodations, fine dining, and exceptional service. Our 2 Rosette Restaurant and award-winning Adam's Brasserie provide a culinary experience that exceeds expectations.A Bit About the RoleAs an Assistant Reception Manager, you will lead the...

  • Assistant Reception Manager

    2 weeks ago

    Luton, Luton, United Kingdom Luton Hoo Hotel & Spa Full time

    About UsLuton Hoo Hotel & Spa is a quintessential English country house hotel, offering a unique blend of luxury and hospitality. Our 2 Rosette Restaurant and award-winning Adam's Brasserie are committed to delivering exceptional dining experiences. Our five-star facilities include 228 unique bedrooms and suites, a luxury spa, 18-hole championship golf...

  • Assistant Reception Manager

    2 weeks ago

    Luton, Luton, United Kingdom Luton Hoo Hotel & Spa Full time

    About UsLuton Hoo Hotel & Spa is a quintessential English country house hotel, offering a unique blend of luxury and hospitality. Our 2 Rosette Restaurant and award-winning Adam's Brasserie are committed to delivering exceptional dining experiences. Our five-star facilities include 228 unique bedrooms and suites, a luxury spa, 18-hole championship golf...

  • Reception Teacher Wanted in Luton, Bedfordshire

    3 weeks ago

    Luton, Luton, United Kingdom Wayman Learning Trust Full time

    Reception Teacher Job OpportunityWe are seeking a dedicated and enthusiastic Reception Teacher to join our successful school in Luton, Bedfordshire. As a Reception Teacher, you will play a vital role in shaping the educational journey of young children, fostering a love for learning, and supporting their social and emotional development.Key...

  • Reception Teacher Wanted in Luton, Bedfordshire

    3 weeks ago

    Luton, Luton, United Kingdom Wayman Learning Trust Full time

    Reception Teacher Job OpportunityWe are seeking a dedicated and enthusiastic Reception Teacher to join our successful school in Luton, Bedfordshire. As a Reception Teacher, you will play a vital role in shaping the educational journey of young children, fostering a love for learning, and supporting their social and emotional development.Key...

  • Hotel Reception Supervisor

    14 hours ago

    Luton, Luton, United Kingdom Luton Hoo Hotel & Spa Full time

    About the RoleWe are seeking a highly skilled and experienced Reception Supervisor to join our team at Luton Hoo Hotel & Spa. As a key member of our front desk team, you will be responsible for ensuring that our guests receive a warm and welcoming experience from the moment they arrive.Key ResponsibilitiesCoordinate and supervise receptionists on duty,...

  • Reception and Administrative Support

    2 months ago

    Luton, Luton, United Kingdom Oxleas NHS Foundation Trust Full time

    Job OverviewThis is an exciting opportunity to join the reception team of a private patient unit, where you will have the chance to deliver exceptional customer service to patients in a fast-paced environment.To be successful in this role, you will need to have a positive and proactive approach to work, with excellent communication skills and the ability to...

  • Reception and Administrative Support

    1 month ago

    Luton, Luton, United Kingdom Oxleas NHS Foundation Trust Full time

    Job OverviewThis is an exciting opportunity to join the reception team of a private patient unit, where you will have the chance to deliver exceptional customer service to patients in a fast-paced environment.To be successful in this role, you will need to have a positive and proactive approach to work, with excellent communication skills and the ability to...

  • Hotel Reception Supervisor

    3 days ago

    Luton, Luton, United Kingdom Luton Hoo Hotel & Spa Full time

    About the RoleWe are seeking a highly organized and customer-focused Reception Supervisor to join our team at Luton Hoo Hotel & Spa. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.Key ResponsibilitiesCoordinate and supervise receptionists on...

  • Administrative Assistant

    3 weeks ago

    Luton, Luton, United Kingdom Dr Mirza & Partners Full time

    Job Title: Administrative AssistantWe are seeking an experienced Administrative Assistant to join our team at Dr Mirza & Partners. As an Administrative Assistant, you will provide administrative support to our clinical team, ensuring the smooth operation of our practice.Key Responsibilities:Provide administrative support to the clinical team, including...

  • Administrative Assistant

    3 weeks ago

    Luton, Luton, United Kingdom Dr Mirza & Partners Full time

    Job Title: Administrative AssistantWe are seeking an experienced Administrative Assistant to join our team at Dr Mirza & Partners. As an Administrative Assistant, you will provide administrative support to our clinical team, ensuring the smooth operation of our practice.Key Responsibilities:Provide administrative support to the clinical team, including...

  • Administrative Assistant

    2 weeks ago

    Luton, Luton, United Kingdom Dr Mirza & Partners Full time

    Job Title: Administrative AssistantWe are seeking an experienced Administrative Assistant to join our team at Dr Mirza & Partners. As an Administrative Assistant, you will provide administrative support to our clinical team, ensuring the smooth operation of our practice.Key Responsibilities:Provide administrative support to the clinical team, including...

  • Administrative Assistant

    2 weeks ago

    Luton, Luton, United Kingdom Dr Mirza & Partners Full time

    Job Title: Administrative AssistantWe are seeking an experienced Administrative Assistant to join our team at Dr Mirza & Partners. As an Administrative Assistant, you will provide administrative support to our clinical team, ensuring the smooth operation of our practice.Key Responsibilities:Provide administrative support to the clinical team, including...

  • Administrative Assistant

    4 weeks ago

    Luton, Luton, United Kingdom Dr Mirza & Partners Full time

    Job Title: Administrative AssistantWe are seeking an experienced Administrative Assistant to join our team at Dr Mirza & Partners. As an Administrative Assistant, you will provide administrative support to our clinical team, ensuring the smooth operation of our practice.Key Responsibilities:Provide administrative support to the clinical team, including...

  • Administrative Assistant

    4 weeks ago

    Luton, Luton, United Kingdom Dr Mirza & Partners Full time

    Job Title: Administrative AssistantWe are seeking an experienced Administrative Assistant to join our team at Dr Mirza & Partners. As an Administrative Assistant, you will provide administrative support to our clinical team, ensuring the smooth operation of our practice.Key Responsibilities:Provide administrative support to the clinical team, including...