Reception and Administrative Support
2 months ago
Job Overview
This is an exciting opportunity to join the reception team of a private patient unit, where you will have the chance to deliver exceptional customer service to patients in a fast-paced environment.
To be successful in this role, you will need to have a positive and proactive approach to work, with excellent communication skills and the ability to work effectively as part of a team.
Main Responsibilities
As a Clinical Coding Specialist, you will be responsible for providing administrative support to the clinic, including:
- Acting as a receptionist and providing a clerical service to the clinic
- Supporting the Clinic Manager and Finance Administrator
- Booking outpatient appointments and inpatient admissions
- Providing a focal point of communication for the clinic, with patients, relatives, medical and nursing staff
- Collating data on service provided to private patients
- Inputting data onto the ipm administration system
- Maintaining the filing of confidential patient records
- Preparing consulting rooms for clinics, ensuring all patient records are available
- Assisting nursing staff in booking follow-up appointments and locating and filing patient records
- Receiving payment from patients and issuing receipts
- Opening and distributing post
- Sorting and distributing mail, re-addressing discharged patients' mail
Person Specification
Essential Criteria
- Good basic education
- Clerical experience
- Computer literate and accurate keyboard skills
Desirable Criteria
- NHS experience
- Customer care experience
- Knowledge of hospital IT systems
Applicant Requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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