Assistant Reception Manager

2 weeks ago

Luton, Luton, United Kingdom Luton Hoo Hotel & Spa Full time

About Us

Luton Hoo Hotel & Spa is a quintessential English country house hotel, offering a unique blend of luxury and hospitality. Our 2 Rosette Restaurant and award-winning Adam's Brasserie are committed to delivering exceptional dining experiences. Our five-star facilities include 228 unique bedrooms and suites, a luxury spa, 18-hole championship golf course, state-of-the-art conference facilities, shooting school, and more.

About the Role

As an Assistant Reception Manager, you will lead the Front Office team in delivering outstanding service to our guests. Your key responsibilities will include:

  • Leading the Front Office team to ensure seamless guest experiences
  • Monitoring and achieving key performance indicators, such as guest satisfaction and revenue targets
  • Managing and inspiring the team to achieve maximum guest feedback scores and revenue potential through upselling and promotions
  • Dealing with guest concerns promptly and efficiently
  • Developing and maintaining strong relationships with other departments to ensure a seamless guest experience
  • Coaching, training, and supporting the team to provide consistently high standards
  • Managing rotas, timesheets, and holiday entitlements, considering occupancy and large group movements

What We Offer

We offer a competitive salary, 28 days' holiday, and enhanced benefits after 5 years of service. You will also enjoy:

  • Free meals on duty
  • Complimentary on-site parking
  • Discounted employee friends & family rates at Arora Hotels
  • Food and beverage discounts
  • Christmas gifts and employee parties
  • Introduce a friend scheme
  • Cycle 2 work scheme
  • UK attraction discounts at Merlin Entertainments
  • Taste card
  • Life assurance scheme
  • Wage stream
  • Employee assistance programme
  • Arora star employee recognition
  • Long service recognition award

Grow with Us

We are growing rapidly, and with growth comes advancement opportunities. As part of the Arora group, you will have exciting opportunities for career progression and development across our properties and brands.

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