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Accommodation Manager

1 month ago

Cheltenham, Gloucestershire, United Kingdom CIH International Housing Group Full time
Job Summary

Key Responsibilities:

  • Guest Service Leadership: Direct and motivate the reception, housekeeping, and warden teams to provide exceptional guest service and high standards of customer satisfaction.
  • Operational Oversight: Coordinate with other departments to ensure smooth day-to-day operations and a seamless guest experience.
  • Team Management: Recruit, train, and develop the Housekeeping and Warden teams to meet high standards of service quality and customer care.
  • Revenue Growth: Assist the Resort Manager in developing strategies to maximise occupancy and revenue throughout the year.
  • Customer Resolution: Handle guest complaints professionally and address feedback to enhance customer satisfaction and build loyalty.
  • Continuous Improvement: Analyze guest feedback and use insights to inform continuous improvement of guest services and accommodation quality.

Personal Qualities:

  • Excellent Leadership Skills: Leads by example and engages proactively with team members.
  • Strong Communication Skills: Adept in handling interactions with guests and ensuring effective communication among team members.
  • Customer Focus: Committed to delivering exceptional guest experiences and exceeding customer expectations.
  • Technical Skills: Familiar with booking systems and Microsoft Office Suite.
  • Adaptability: Willing to work weekends, holidays, and peak times as needed.