Residential Housing Advisor

3 days ago


London, Greater London, United Kingdom Octavia Full time
Job Description

We are seeking a highly skilled Residential Housing Advisor to join our team at Octavia. This role is ideal for individuals who are passionate about delivering exceptional customer service and have a strong understanding of housing management principles.

The successful candidate will be responsible for providing support to customers across various aspects of their tenancy, including rent payments, maintenance requests, and tenancy-related issues. They will work closely with internal stakeholders to ensure that customer needs are met in a timely and efficient manner.

Key Responsibilities:

  • Provide high-quality customer service through regular contact and effective communication
  • Manage and resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless delivery of services and meet customer expectations
  • Conduct home visits and inspections to assess customer needs and provide guidance on tenancy-related matters

Requirements:

To succeed in this role, you will need:

  • Demonstrated experience in a customer-facing role, preferably in housing management or a related field
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike
  • Sound knowledge of housing legislation and regulations, including the Housing Act 2004 and the Anti-Social Behaviour, Crime and Policing Act 2014
  • Able to work independently and as part of a team, with a strong emphasis on collaboration and customer-centricity

Salary: £157 per day



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