Pensions Administration Coordinator
3 weeks ago
The Role
We are seeking a highly motivated and customer-focused individual to join our Birmingham Client Service Delivery Team as a Member Experience Administrator.
As a key member of our team, you will be responsible for providing exceptional service to our pension scheme members, responding to their queries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Answering incoming phone calls and responding to member queries in a gold-standard, person-centred manner.
- Maintaining accurate records of member interactions and updating member records as necessary.
- Logging member requests and queries for colleagues to process and assisting the team with non-technical queries.
- Ensuring a high standard of service to our members in terms of quality of experience and speed of response.
- Managing the client inbox and incoming post for incoming correspondence and processing them in the same way as phone calls.
Requirements:
- Minimum GCSE / Scottish standard (or equivalent) Maths and English at Grade B, or equivalent.
- Experience in client care or customer services, including the ability to communicate directly with customers effectively and confidently over the telephone.
- Meet the required standard on communication, numerical and analytical skills.
- Ability to juggle multiple tasks and plan and organise workload effectively within a team and in a fast-paced environment.
- Experience of using Microsoft Word, Excel, Outlook and Teams.
About Us:
Hymans Robertson is a leading pensions administration firm, and we are committed to providing our clients and members with a market-leading service. We offer excellent development opportunities, a supportive and collaborative culture, and a chance to progress in your career in pensions.
-
Senior Pensions Administrator
3 weeks ago
Birmingham, Birmingham, United Kingdom XPS Pensions Full timeSenior Pensions AdministratorXPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors.Our Pensions Administration business continues to grow and we are now looking for an experienced Senior Pensions Administrator to join our team with hybrid working.This role would suit someone with previous...
-
Pensions Administration Coordinator
3 weeks ago
Birmingham, Birmingham, United Kingdom Hymans Robertson Full timeThe RoleWe are seeking a skilled Pensions Administration Coordinator to join our team at Hymans Robertson. As a key member of our Client Service Delivery Team, you will be responsible for providing exceptional customer service to our pension scheme members.Key Responsibilities:Answering incoming phone calls and providing a gold-standard experience to our...
-
Senior Pensions Administrator
4 weeks ago
Birmingham, Birmingham, United Kingdom https:jobs-redefined.cositemap Full timeSenior Pensions Administrator Role **About the Role** XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our Pensions Administration business continues to grow, and we are now looking for an experienced Senior Pensions Administrator to join our vibrant Birmingham office with hybrid...
-
Senior Pensions Administrator
4 weeks ago
Birmingham, Birmingham, United Kingdom Aon Full timeSenior Pensions AdministratorWe're seeking a skilled Senior Pensions Administrator to join our team at Aon.As a key member of our pensions administration team, you will be responsible for providing high-quality support to our clients and ensuring the smooth operation of our processes.Key responsibilities include:Providing expert advice and guidance on...
-
Senior Pensions Administrator
3 weeks ago
Birmingham, Birmingham, United Kingdom Aon Full timeAbout the RoleWe are seeking a highly skilled Senior Pensions Administrator to join our team at Aon. As a Senior Pensions Administrator, you will be responsible for providing administrative support to our pension administration team.Key ResponsibilitiesProviding administrative support to the pension administration team, including processing and checking of...
-
Senior Pensions Administrator
4 weeks ago
Birmingham, Birmingham, United Kingdom Aon Hewitt Full timeAbout the RoleWe are seeking a highly skilled and experienced Pension Scheme Coordinator to join our team. As a key member of our administration team, you will be responsible for coordinating and managing the day-to-day activities of our pension scheme.Key ResponsibilitiesMonitoring team activity and coordinating workload in line with SLAs by organizing,...
-
Senior Pensions Administrator
3 weeks ago
Birmingham, Birmingham, United Kingdom Aon Full timeAbout the RoleWe are seeking a highly skilled Senior Pensions Administrator to join our team at Aon. As a Senior Pensions Administrator, you will be responsible for providing administrative support to our pension administration team.Key ResponsibilitiesProviding administrative support to the pension administration team, including processing and checking of...
-
Senior Pensions Administrator
4 weeks ago
Birmingham, Birmingham, United Kingdom Aon Hewitt Full timeAbout the RoleWe are seeking a highly skilled Pensions Administrator to join our team at Aon Hewitt.The successful candidate will be responsible for monitoring team activity, coordinating workload, and making effective workload allocation decisions.Key responsibilities include:Writing and maintaining knowledge documents to ensure they are up-to-date and...
-
Senior Pensions Administrator
4 weeks ago
Birmingham, Birmingham, United Kingdom Aon Full timeAbout the RoleWe are seeking a highly skilled and experienced Pensions Administrator to join our team at Aon.As a key member of our team, you will be responsible for providing exceptional support to our clients, ensuring the smooth administration of their pensions schemes.Key ResponsibilitiesProviding expert advice and guidance on pensions administration and...
-
Senior Pensions Administrator
4 weeks ago
Birmingham, Birmingham, United Kingdom Aon Full timeAbout the RoleWe are seeking a highly skilled and experienced Pensions Administrator to join our team at Aon.As a key member of our team, you will be responsible for providing exceptional support to our clients, ensuring the smooth administration of their pensions schemes.Key ResponsibilitiesProviding expert advice and guidance on pensions administration and...
-
Senior Pensions Administrator/Analyst
4 weeks ago
Birmingham, Birmingham, United Kingdom Aon Hewitt Full timeSenior Pensions AdministratorWe are seeking a skilled Senior Pensions Administrator to join our team. As a key member of our administration team, you will be responsible for providing high-quality support to internal and external clients.Key Responsibilities:Provide technical expertise in processing and checkingMonitor team activity and coordinate workload...
-
Senior Pensions Administrator/Analyst
3 weeks ago
Birmingham, Birmingham, United Kingdom Aon Hewitt Full timeSenior Pensions AdministratorWe are seeking a skilled Senior Pensions Administrator to join our team at Aon Hewitt. As a key member of our team, you will be responsible for providing high-quality administration support to internal and external clients.Key Responsibilities:Provide technical expertise in processing and checking.Monitor team activity and...
-
Senior Pensions Administrator
4 weeks ago
Birmingham, Birmingham, United Kingdom LGBT Great Full timeAbout the RoleWe are seeking a highly skilled and experienced Pensions Administrator to join our team. As a key member of our team, you will be responsible for monitoring team activity and coordinating workload in line with Service Level Agreements (SLAs) by organizing, prioritizing, and making effective workload allocation decisions.You will also be...
-
Administrative Coordinator
4 weeks ago
Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Administrative Coordinator to join our Nuclear Medicine department. As an Administrative Coordinator, you will be responsible for providing administrative support to the team, including booking appointments, managing patient records, and coordinating with healthcare professionals.Key...
-
Administrative Coordinator
4 weeks ago
Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Administrative Coordinator to join our Nuclear Medicine department. As an Administrative Coordinator, you will be responsible for providing administrative support to the team, including booking appointments, managing patient records, and coordinating with healthcare professionals.Key...
-
Pensions Administration Coordinator
3 weeks ago
Birmingham, Birmingham, United Kingdom Hymans Robertson Full timeThe RoleWe are seeking a highly motivated and customer-focused individual to join our Birmingham Client Service Delivery Team as a Member Experience Administrator. As a key member of our team, you will play a vital role in providing members of our clients with a market-leading service.As a Member Experience Administrator, you will be the first point of...
-
Senior Pensions Administrator
2 weeks ago
Birmingham, Birmingham, United Kingdom Aon Full timeJob OverviewWe are seeking a skilled Senior Pensions Administrator to join our team at Aon. As a key member of our pensions administration team, you will be responsible for providing exceptional service to our clients across multiple domains.Monitor team activity and coordinate workload in line with service-level agreements by organizing, prioritizing, and...
-
Senior Pensions Administrator
3 weeks ago
Birmingham, Birmingham, United Kingdom Aon Full timeJob SummaryWe are seeking a highly skilled Pension Administrator to join our team at Aon. As a key member of our team, you will be responsible for providing exceptional administrative support to our clients, ensuring timely and accurate processing of pension-related tasks.Key ResponsibilitiesMonitor team activity and coordinate workload in line with SLAs by...
-
Senior Pensions Administrator
3 weeks ago
Birmingham, Birmingham, United Kingdom Aon Full timeJob OverviewWe are seeking a highly skilled Pension Administrator to join our team at Aon. As a key member of our team, you will be responsible for providing exceptional administrative support to our clients.Key ResponsibilitiesProcess and check pension-related documents and data with high accuracy and attention to detail.Monitor team activity and coordinate...
-
Senior Pensions Administrator
4 weeks ago
Birmingham, Birmingham, United Kingdom LGBT Great Full timeAbout the RoleWe are seeking a highly skilled Pension Scheme Coordinator to join our team. As a key member of our administration team, you will be responsible for coordinating and prioritizing workload in line with Service Level Agreements (SLAs).Your key responsibilities will include monitoring team activity, writing and maintaining knowledge documents, and...