Pensions Administration Coordinator

3 weeks ago


Birmingham, Birmingham, United Kingdom Hymans Robertson Full time

The Role

We are seeking a highly motivated and customer-focused individual to join our Birmingham Client Service Delivery Team as a Member Experience Administrator.

As a key member of our team, you will be responsible for providing exceptional service to our pension scheme members, responding to their queries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Answering incoming phone calls and responding to member queries in a gold-standard, person-centred manner.
  • Maintaining accurate records of member interactions and updating member records as necessary.
  • Logging member requests and queries for colleagues to process and assisting the team with non-technical queries.
  • Ensuring a high standard of service to our members in terms of quality of experience and speed of response.
  • Managing the client inbox and incoming post for incoming correspondence and processing them in the same way as phone calls.

Requirements:

  • Minimum GCSE / Scottish standard (or equivalent) Maths and English at Grade B, or equivalent.
  • Experience in client care or customer services, including the ability to communicate directly with customers effectively and confidently over the telephone.
  • Meet the required standard on communication, numerical and analytical skills.
  • Ability to juggle multiple tasks and plan and organise workload effectively within a team and in a fast-paced environment.
  • Experience of using Microsoft Word, Excel, Outlook and Teams.

About Us:

Hymans Robertson is a leading pensions administration firm, and we are committed to providing our clients and members with a market-leading service. We offer excellent development opportunities, a supportive and collaborative culture, and a chance to progress in your career in pensions.



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