Customer Account Management Specialist

1 week ago


Rugeley, Staffordshire, United Kingdom Austin Fraser Full time
About the Role

Austin Fraser is a leading International company based in Cannock, and we are seeking a Customer Account Manager to join our vibrant team. In this role, you will be responsible for assisting the sales, customer accounts, and warehouse functions to deliver exceptional service and drive revenue growth.

Key Responsibilities
  1. Customer Engagement: Handle customer inquiries, build strong relationships, and provide timely resolutions to their concerns.
  2. Order Fulfilment: Receive and process parts orders efficiently, ensuring accurate and prompt delivery.
  3. Quote and Invoice Management: Raise quotes and invoices for customers, maintaining a high level of accuracy and attention to detail.
  4. Scheduling and Coordination: Schedule maintenance and services, coordinate deliveries, and perform general administrative tasks.
  5. Customer Retention: Engage with existing and lapsed customers to promote service packages and warranties, driving loyalty and retention.
Salary and Benefits

The salary for this position is around [£40,000] per annum, depending on experience, plus additional company benefits and a progression path. We offer a competitive package, including free onsite parking, making this an attractive opportunity for the right candidate.

Requirements
  • Experience: A minimum of 1 year's experience within the hire/services sector, parts sales, or working with machinery. B2B experience within a sales/account management role and a strong customer service background.
  • Skills and Qualifications: Excellent organisation skills, able to work well under pressure and in a team environment. A good working knowledge of Microsoft packages, including Excel.


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