Parts Sales and Service Coordinator

6 days ago


Rugeley, Staffordshire, United Kingdom Austin Fraser Full time
About the Job

We are recruiting for a Customer Account Manager to join our dynamic team at Austin Fraser. As a key member of our team, you will be responsible for delivering exceptional customer service and driving revenue growth through effective order fulfilment, quote and invoice management, scheduling, and coordination.

Job Summary

This is an exciting opportunity to join a leading International company based in Cannock, offering a competitive salary, free onsite parking, and additional company benefits. The ideal candidate will have a minimum of [£38,000] per annum salary, depending on experience, plus a progression path and opportunities for professional development.

Responsibilities
  • Customer Relationships: Build and maintain strong relationships with customers, responding to their queries and resolving any issues promptly.
  • Order Processing: Process parts orders accurately and efficiently, ensuring timely delivery.
  • Quote and Invoice Creation: Generate quotes and invoices for customers, maintaining a high level of accuracy and attention to detail.
  • Team Collaboration: Work closely with the sales, customer accounts, and warehouse teams to ensure seamless delivery of customer service.
Requirements
  • Experience: A minimum of 2 years' experience within the hire/services sector, parts sales, or working with machinery. B2B experience within a sales/account management role and a strong customer service background.
  • Skills and Qualifications: Excellent communication and organisational skills, able to work well under pressure and in a team environment. A good working knowledge of Microsoft packages, including Excel.


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