Administrative Support Coordinator

4 days ago


Rugeley, Staffordshire, United Kingdom Austin Fraser Full time
About the Role
As a Customer Service Administrator with Austin Fraser, you will play a vital part in upholding our client's reputation for excellent customer service while maintaining relationships and ensuring all records are logged effectively. The successful applicant will provide both clerical and administrative support to managers, either as part of a team or individually depending on the task.
Main Responsibilities
  • Answering incoming calls from customers and clients
  • Maintaining client relationships e.g. informing them on the progress of a claim and taking new instructions over the phone and via email
  • Maintaining case files and following office procedures
  • Accurately logging comprehensive details of the claim
  • Uploading jobs to the company database
  • Planning routes nationwide
  • Ensuring client's portals are kept up to date regularly

The ideal candidate should have proven Customer Service experience and be competent in Microsoft Office and Excel. Salary: £24,000 - £26,000 per annum.



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