Customer Service Representative

4 weeks ago


Newry, United Kingdom Unilin Flooring UK & Ireland Full time
Job Title: Customer Service Advisor

Unilin Flooring UK & Ireland is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and live chat
  • Process customer orders and resolve any issues or concerns in a professional and courteous manner
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction
  • Stay up-to-date with product knowledge and company information to provide accurate and informed responses to customers
  • Meet or exceed customer service targets and key performance indicators (KPIs)

Requirements:

  • Previous experience in a customer-facing role, preferably in a service or sales environment
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and ability to think critically
  • Proficiency in Microsoft Office applications, particularly Excel

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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