Customer Service Representative
4 weeks ago
Unilin Flooring UK & Ireland is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries via phone, email, and live chat
- Process customer orders and resolve any issues or concerns in a professional and courteous manner
- Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction
- Stay up-to-date with product knowledge and company information to provide accurate and informed responses to customers
- Meet or exceed customer service targets and key performance indicators (KPIs)
Requirements:
- Previous experience in a customer-facing role, preferably in a service or sales environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and ability to think critically
- Proficiency in Microsoft Office applications, particularly Excel
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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