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Customer Success Professional

2 months ago

Bristol, United Kingdom EVONA Full time

Customer Success Professional

We are seeking a skilled Customer Success Professional to join our team at EVONA. As a key member of our client success team, you will be responsible for ensuring our clients achieve maximum value from our product.

Key Responsibilities:

  • Client Onboarding & Demos: Lead the onboarding process for new clients, ensuring they are fully set up and trained on product features and best practices.
  • Building Relationships & Advocacy: Serve as the primary point of contact for clients and members, establishing trust-based relationships and regularly communicating to address needs and proactively resolve issues.
  • Retention, Growth & Renewals: Identify at-risk clients and implement retention strategies to reduce churn, while collaborating closely with clients to help them achieve desired outcomes and goals.
  • Client Health Monitoring & Reporting: Track key performance indicators (KPIs) related to client health, engagement, and satisfaction, using data to identify trends and proactively address potential issues.
  • Cross-Functional Collaboration & Issue Resolution: Work closely with sales, support, and product teams to ensure a seamless client experience, facilitating communication across departments to quickly resolve client issues.

Qualifications:

  • Proven experience in customer success, client relationship management, or account management.
  • Excellent communication skills and the ability to manage diverse client relationships.
  • Strong analytical skills to track and interpret client health metrics and make data-driven decisions.