Customer Success Advisor

6 days ago


Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

Customer Success Advisor - Stokes Croft

Your new company

Do you want to work for an ambitious company who are rapidly growing? Are you looking to work in a social, progressive environment? this may be the role for you, this is an excellent opportunity to join an exciting utility company in Stokes Croft.
Your new role
As the Customer Success Advisor you will be responsible for the following
- Responsible for all inbound customer enquiries
- Taking up to 45 customer calls per day
- Deliver Customer Support in a compassionate & emphatic manner
- Advise potential & existing customers on the latest offers and updates
- Work at a high level of accuracy
- Ensure internal customer database is up to date
- Resolving queries the first time they are raised ensuring that the future expectations are clearly defined
- Provide excellent Customer Support with personality that reflects the business's key values

What you'll need to succeed
The customer is always at the centre of the business's plans.
The successful Customer Support Executive with demonstrate the following skills & values
- Communicate clearly & confidently in a verbal & written manner
- Passionate about Customer Service & a growing business
- Can do approach, go the extra mile
- Excellent organisational skills
- Motivated and ambitious
- Ability to bounce-back from challenging conversations / situations
- Happy to work towards loose call targets
- Willingness to learn
- Passionate about an exciting company
- Resilient
- Previous experience in a Customer Service setting is preferred but not essential - Energy/utility experience desirable but not essential
- Suitable role for an ambitious outgoing graduate
- Have a fun, down to earth attitude that thrives in a team environment


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