Customer Care Advisor

4 weeks ago


Bristol, United Kingdom Citysprint Full time

Customer Care Advisor Customer Care Advisor | Bristol | Permanent Salary: £26,460 Location: Bristol Hours: 40 Hours Benefits and perks: An impressive holiday allowance that rises in line with your years of service.
Additional day off for your birthday so you can celebrate in style.
Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
Look after your wellbeing with access to a health and wellness program.
Make the most of 'Medicash Perks at Work' – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
Our ride to work scheme means you can keep fit while saving money – what's not to like?
Travel for cheaper withinterest free season ticket loans (available after a years' service).
CitySprint is on a Fast track to become the UK's leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers' needs than ever before
This is where YOU come in
CitySprint have an exciting opportunity for a Customer Care Advisor.
The main responsibilities within the Customer Care Advisor role are: Answer phone lines promptly and professionally.
Monitor the email group(s) using proactive, solution-oriented decisions.
Maintaining a professional and courteous approach with other areas of the business, including Colleagues, couriers and thirdparty agents Regular quality call & email monitoring – achieving a minimum standard of 85% Any other ad-hoc duties which are reasonably expected in line with the CSA role Handle escalations in line with protocol and handover processes to the Superviso The ideal candidate will demonstrate the following: Strong verbal & written communication skills, with excellent attention to detail Ability to build successful/strong stakeholder relationships across all functions whilst maintaining a positive 'can do' attitude.
Remains objective, actively troubleshoots and pursues solutions when issues/problems occur Ability to reprioritise tasks/workload in line with changing business needs.
Proven proficiency of creating, analysing, and disseminating clear and concise reports with context If this Customer Care Advisor role sounds like you, we really want to hear from you
The successful candidate will be required to undergo a DBS check as part of the recruitment process.
Conditional job offers are subject to a satisfactory DBS check.


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