Customer Success Executive

6 months ago


Bristol, United Kingdom Change Recruitment Services Ltd Full time

Change Recruitment delighted to be working with PillTime to find an enthusiastic and customer focussed Customer Success Executive to support with the onboarding of new B2B customers.

PillTime is changing the way thousands of customers receive, and can easily and safely administer, their often vital daily medications in the comfort of their own home.

The innovative Bristol based online pharmacy are at the forefront of the recent automation of medicine prescription provision and delivery.

The Customer Success Executive provides an essential bridge between the sales team and the customer care team, ensuring a seamless and successful onboarding for all new B2B customers. You will be responsible for providing an unrivalled customer experience for the first 90 days of their PillTime Journey.

You will be championing your customers within the business, ensuring everything is in place to guarantee a smooth onboarding from account set up to successful ongoing order delivery. Liaising with various internal departments to make sure that everything is in place and running smoothly from the very first order.

Responsibilities include:

- Fostering and cultivating the connection between PillTime and the customer by maintaining consistent communication through various channels, including visits and Zoom/MS Teams chats.
- Manage the onboarding process of care providers, encompassing account setup, patient details, and order placement within Salesforce.
- Deliver comprehensive training and assistance to customers regarding PillTime's operational procedures and technological systems.
- Actively pursue outstanding prescriptions and orders to align with designated KPIs.
- Efficiently oversee order dispatch and shipping operations to meet predefined KPIs.
- Establish and nurture relationships with customers, functioning as their primary point of contact and managing associated account cases.

As well as the reward of being part of something visionary and of real value to individuals across the UK there is a salary of up to £30,000.00 and a benefits package including 2 days working from home, an NHS Blue Light Care discounts card, Onsite Parking and professional development.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Bristol



  • Bristol, United Kingdom Domo Group Full time

    **Salary**: £25 - £27K plus a quarterly bonus based on performance **Contract type**: Full-time. We offer flexibility of working hours and location, but ask that our team members come into the office at least 3 times per quarter! **Location: Bristol** Do you want to work in a fast growing company that has a strong innovative and inclusive culture? We...


  • Bristol, Bristol, United Kingdom Kerry Full time

    About the RoleWe are seeking an experienced Customer Success Specialist to join our team. This is a 1-year FTC opportunity based in the UK or Ireland.Job DescriptionThis is a key role within Kerry, responsible for delivering sales growth and building strong relationships with our customers.Manage stakeholder groups within one or more customers.Achieve sales...

  • Marketing Executive

    6 days ago


    Bristol, United Kingdom Love Success Full time

    Marketing ExecutiveFully remote£35000 + excellent benefitsOur client is a well-established and very collaborative not-for-profit organisation that delivers a wide range of initiatives around crime prevention across the UK.They are recruiting for an experienced marketing executive to join their dynamic team and work across the marketing remit to assist with...


  • Bristol, United Kingdom Neumann Executive Full time

    Neumann Executive specializes in board advisory services and executive search assignments. We operate across borders with a full scope direct search looking for the most exceptional executive talent possible.Currently we’re looking for Executive Search Partner, who will be responsible for business on the British market.RequirementsMinimum 6-8 years of...


  • Bristol, United Kingdom Oscar Technology Full time

    **Customer Success Coordinator**: Customer Relationship Management, Customer Relationship Management Bristol Permanent £25K per annum **Back to Enterprise jobs** **The Role** Your role will be to develop the growing customer base and manage the customer relationships from the point of sale through to successful implementation. Providing technical...


  • Bristol, Bristol, United Kingdom Enable Full time

    Lead Product Innovation at EnableWe're seeking a customer-obsessed Senior Product Manager to lead the development and execution of our Rebate Management platform. As a product owner, you'll be responsible for deeply understanding customer needs, collaborating with cross-functional teams, and ensuring timely delivery of high-quality products.About the...


  • Bristol, United Kingdom Grofar Full time

    Are you a tech-savvy problem solver with a track record of success in software customer support? _Do you want to join an award-winning, market leading EdTech team of passionate individuals using tech to improve the career prospects of students and young people across the country?_ **If so, this might be the perfect role for you!** Join our rapidly growing...


  • Bristol, United Kingdom SnooprID Ltd Full time

    About The Company:My client is a leading SaaS provider dedicated to delivering innovative cyber solutions that empowers both upper Mid-Market & Enterprise customers to achieve their goals. They pride themselves on a strategic and customer-centric approach, striving to foster long-lasting partnerships with their Tier one International base of customers. As...


  • Bristol, Bristol, United Kingdom Intellect Group Full time

    OverviewWe are seeking a highly motivated Customer Success Liaison to join our team at Intellect Group.This is an exciting opportunity for someone passionate about building strong relationships and delivering exceptional customer experiences.


  • Bristol, United Kingdom EVONA Full time

    Customer Success ProfessionalWe are seeking a skilled Customer Success Professional to join our team at EVONA. As a key member of our client success team, you will be responsible for ensuring our clients achieve maximum value from our product.Key Responsibilities:Client Onboarding & Demos: Lead the onboarding process for new clients, ensuring they are fully...


  • Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

    About UsImmersive Dynamics Inc. is the leader in people-centric cyber resilience, helping organizations continuously assess, build, and prove their cyber workforce resilience. Role OverviewThis IT Customer Success Professional role is instrumental in ensuring our customers get the best experience from our platform while helping them optimize their cyber...


  • Bristol, United Kingdom Ignite Digital Full time

    **Customer Support Executive** **Customer Success Executive / Customer Experience Consultant / Customer Support Analyst / Applications Support Analyst** Join us in transforming the financial planning and investment sector! We're on a mission to simplify and revolutionise the industry with cutting-edge technology and exceptional customer...

  • Customer Success Agent

    6 months ago


    Bristol, United Kingdom Curve Full time

    Curve was founded with a rebellious spirit and a lofty vision; to simplify and unify your finances, so you can focus on what matters most in life. That’s why Curve puts your finances simply at your fingertips, so you can make smarter choices on how to spend, send, see and save your money. We help you control your financial life, so you can focus on...


  • Bristol, Bristol, United Kingdom Computerworld Personnel Ltd Full time

    Customer Success ManagerWork Type: Hybrid - In office for training and when required25 days holiday - increasing with length of service and the option to buy additional holiday.Company BonusCycle to Work SchemeHealth Plans, GP accessWe are seeking a Customer Success Manager to join our team at Computerworld Personnel Ltd. The ideal candidate will have...


  • Bristol, Bristol, United Kingdom EVONA Full time

    Job OverviewWe are seeking a highly skilled CUSTOMER SUCCESS STRATEGIST to join our team at EVONA. As a key member of our growth marketing department, you will be responsible for driving lead generation efforts and scaling our reach in niche sectors like Aerospace, Defense, and Deep Tech.This role will involve working closely with our recruiters to identify...


  • Bristol, United Kingdom EVONA Full time

    Customer Success Specialist Bristol - HybridThe Customer Success Specialist is responsible for driving the EVONA brands lead generation efforts, with a focus on automated marketing strategies and top-down sales approaches. This role will play a critical part in scaling the Group’s reach in niche sectors like Aerospace, Defense, and Deep Tech.This role will...


  • bristol, United Kingdom EVONA Full time

    Customer Success Specialist Bristol - Hybrid The Customer Success Specialist is responsible for driving the EVONA brands lead generation efforts, with a focus on automated marketing strategies and top-down sales approaches. This role will play a critical part in scaling the Group’s reach in niche sectors like Aerospace, Defense, and Deep Tech. This role...


  • Bristol, United Kingdom EVONA Full time

    Customer Success Specialist Bristol - HybridThe Customer Success Specialist is responsible for driving the EVONA brands lead generation efforts, with a focus on automated marketing strategies and top-down sales approaches. This role will play a critical part in scaling the Group’s reach in niche sectors like Aerospace, Defense, and Deep Tech.This role will...


  • Bristol, Bristol, United Kingdom First Military Recruitment Ltd Full time

    Transition to SuccessFirst Military Recruitment Ltd is looking for a skilled Customer Success Transition Manager to join their team. As an Integration Developer, you will be responsible for the efficient and effective transition of new products or significant upgrades to existing products into service, ensuring customer success and satisfaction.Key...


  • Bristol, United Kingdom CV-Library Full time

    Customer Service Executive required for Sunday Times top 250 Logistics company based at Bristol. Customer Service Executive will get involved in International Import & Export Road Freight movements speaking with current customers on the phone. Experience in Customer Service - either on the phone or face to face is ESSENTIAL. Outgoing, pro-active, positive...