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Customer Service Coordinator

4 weeks ago

Sheffield, United Kingdom Centrick Full time

**Job Title:** Customer Service Coordinator

At Centrick, we are seeking an experienced customer service coordinator to join our team in Sheffield, UK. The successful candidate will be responsible for delivering exceptional customer service to our residents, ensuring a welcoming and inclusive environment for all.

Key Responsibilities:

  • Manage warm leads and requests for viewings, coordinating with the lettings team to secure new residents.
  • Register applications, conduct referencing, and verify ID and immigration documents to ensure compliance with Right-to-Rent checks.
  • Negotiate move-in dates, ensure properties are up to standard, and resolve any issues before the check-in date.
  • Support tenancy renewals and rent increases, ensuring all necessary documentation is completed.
  • Conduct regular site inspections to ensure compliance with health and safety regulations, including EPC, legionnaires, gas safety, electrical safety, and smoke and monoxide detectors.
  • Organize community events and activities to cater to the diverse interests and needs of our residents.
  • Act as the primary point of contact for residents, responding to inquiries, concerns, and feedback via telephone, email, and face-to-face interactions.
  • Oversee the maintenance and upkeep of community amenities, including the gym, common areas, and recreational facilities.
  • Coordinate re-let marketing activities, listing properties on relevant portals, arranging viewings, and negotiating offers.
  • Conduct re-let check-in inventories, check-out inspections, and interim property and site inspections.
  • Manage post and parcel delivery strategies for residents, including digital parcel facilities.
  • Maintain the property, address tenant complaints, and liaise with contractors for regular service visits and ad-hoc repairs.

What We Offer:

  • A values-driven, inclusive environment that fosters growth and development.
  • Access to Centrick Academy, our learning platform, and opportunities for industry qualifications and professional development.
  • A range of benefits, including health and wellbeing support, holiday time, pension scheme, birthday celebrations, and volunteering opportunities.

About Us:

Centrick is a team of driven property experts united by a simple goal: to make customers' lives better every day. We believe in building a team that celebrates every background and story, and we're committed to creating an inclusive environment for all.

If you're a customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you.

We're looking for someone who is confident, friendly, and able to work closely with our teams, clients, and customers. If you're up for the challenge, please submit your application.