![Panache Lingerie Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Coordinator
3 months ago
**About us**
At Panache Lingerie we believe in empowering individuals to feel confident and beautiful in their own skin. We specialise in providing high-quality lingerie that celebrates diversity and embraces every body type. With our commitment to exceptional customer service and trend-setting designs, we're shaping the future of lingerie fashion.
**About you**
Are you fluent in German and passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Panache Lingerie Ltd. as a Customer Service Coordinator Dive into the world of lingerie and make a difference
**Role Overview**
As a Customer Service Coordinator, you will play a pivotal role in ensuring our German-speaking customers receive unparalleled support and assistance. Based in our office, you will be the primary point of contact for all customer inquiries, providing timely and personalised solutions to meet their needs.
**Responsibilities**
- Assist customers with product selection, sizing, and stock availability.
- Process orders, returns, and exchanges efficiently and accurately.
- To provide exceptional customer service and address customer inquiries or concerns to ensure a positive outcome.
- Collaborate with other departments to address customer concerns and improve service delivery.
**Requirements**:
- Fluency in both German and English (written and spoken).
- Previous experience in customer service or a related field is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Strong organisational skills with the ability to prioritise tasks effectively.
- Strong administrative skills for record keeping and reporting purposes.
- Ability to work independently as well as part of a team.
- Proficiency in Microsoft Office Suite and familiarity with inventory management systems is a plus.
**Salary**: From £11.44 per hour
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Financial planning services
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
Schedule:
- Monday to Friday
**Experience**:
- Customer Service: 1 year (required)
**Language**:
- German (required)
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- Sheffield (required)
Work Location: In person
Reference ID: CSCGFEB24
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