Customer Experience Champion

2 weeks ago


Castle Bromwich, United Kingdom Hungry Horse Full time
Job Title: Customer Experience Champion

We're seeking a dedicated Customer Experience Champion to join our team at Hungry Horse. In this role, you will be responsible for ensuring that our customers receive an exceptional experience every time they visit our pub.

Salary: £25,000 - £30,000 per annum (depending on experience)

About the Role:

As a Customer Experience Champion, you will be responsible for working closely with the General Manager and other members of the management team to develop and implement plans to enhance customer satisfaction and loyalty. You will conduct regular customer feedback sessions, analyze data and trends, and develop strategies to address any issues or concerns raised. You will also be responsible for coaching and developing the skills of our team members to ensure that they are equipped to deliver exceptional customer experiences.

Requirements:

To be successful in this role, you will need to be passionate about delivering amazing experiences for customers. You will be great with people, and as a result, have great communication and leadership skills. You will also need to be able to think on your feet and adapt to whatever challenges arise during a busy shift. Additionally, you will have a keen eye for every small detail and a desire to uphold high standards in all that you do.

Benefits:

We offer a competitive salary, pension contribution, and a range of benefits including: 33% discount on food and drink for you and 15% for your loved ones, free employee assistance program, wagestream, retail discounts, and refer a friend scheme. We are committed to supporting the career development of our employees and offer opportunities for training and development across our well-known brands. Join us at Hungry Horse and be part of a dynamic team that is passionate about delivering exceptional customer experiences.

  • West Bromwich, Sandwell, United Kingdom Lidl Full time

    Retail Shift ManagerWe are currently seeking a Retail Shift Manager to join our team at Lidl in Burton Upon Trent. The ideal candidate will have experience in retail management and a passion for delivering exceptional customer experiences.Key Requirements:Leadership Experience: Proven ability to lead a team and manage multiple priorities.Customer Service...


  • West Bromwich, Sandwell, United Kingdom West Bromwich Albion Full time

    Job DescriptionThis is an exciting opportunity to join The Albion Foundation as a Community Champion, working closely with the community to deliver support opportunities and promote women's empowerment.As a Community Champion, you will be responsible for engaging with underrepresented groups, improving physical and mental well-being, and championing...


  • Castle Douglas, Dumfries and Galloway, United Kingdom Customer Perceptions Ltd Full time

    About UsCustomer Perceptions Ltd is a leading provider of customer experience solutions. Our team is dedicated to helping businesses improve their services by gathering accurate and actionable feedback from customers.In this role, you will be responsible for conducting mystery shopping assignments across various locations in Scotland. Your primary goal will...


  • West Bromwich, Sandwell, United Kingdom West Bromwich Albion Full time

    Job Overview:The Albion Foundation is committed to promoting social inclusion and improving the lives of local people through sports-related activities and education programs. As a Community Champion, you will play a key role in delivering our mission by engaging with underrepresented groups and developing support opportunities that meet their unique needs....

  • Assistant Pub Manager

    2 weeks ago


    Castle Bromwich, United Kingdom Hungry Horse Full time

    Job DescriptionSupport the General Manager in the day-to-day running of the business and lead the team in their absence.Bring our brand to life by delivering amazing customer experiences.Act as a role model for the team, supporting with training and development.Be a champion of brand standards, ensuring customer and team safety at all times.


  • Castle Bromwich, United Kingdom SF Group Full time

    **Ref code**: NYC99095530 Customer Service & Call Centre, Office Support £ 25000 per year Castle Bromwich, West Midlands, England Permanent Office Based SALES SUPPORT ADMINISTRATOR/Customer service admin £25k B36 Onsite **JOB PURPOSE**: To provide an efficient customer service within the sales team. You will need to be confident on the telephone. **MAIN...


  • West Bromwich, Sandwell, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in West Bromwich, United Kingdom.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, resolving queries efficiently and escalating when necessary.Offer accurate product and service...


  • West Bromwich, Sandwell, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in West Bromwich, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating...


  • West Bromwich, Sandwell, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a Customer Experience Specialist at beBee Professionals, you will be the first point of contact for customers, providing excellent service and resolving queries in a timely manner. Key responsibilities include handling incoming calls, emails, and chat queries, providing accurate information, and resolving customer issues...


  • West Bromwich, United Kingdom West Midlands Combined Authority Full time

    Job Introduction If you are passionate about delivering exceptional customer service and enjoy problem solving and meeting new people, then I may have just the role for you. We are looking for full-time Customer Experience Specialist, who will put our customers’ needs first and confidently assist and guide them at our Bus Stations. When a customer needs...

  • Operations Manager

    2 weeks ago


    Castle Bromwich, United Kingdom Hungry Horse Full time

    Job Title: Operations ManagerWe're seeking an experienced Operations Manager to join our team at Hungry Horse. As a key member of our management team, you will play a crucial role in ensuring the smooth running of our busy pub.Salary: £28,000 - £32,000 per annum (depending on experience)About the Role:As an Operations Manager, you will be responsible for...


  • Castle Bromwich, United Kingdom Universal Business Team Full time

    We are currently seeking a Customer Service Team Leader to join a well-established, family-run SME based in Castle Bromwich. As an Operations Administrator your role will be to support the everyday operations. Your responsibilities include Stock Control, Daily Purchasing, Supplier Liaison, advising Customer Service of any delays with customers orders and...


  • West Bromwich, Sandwell, United Kingdom Screwfix Direct Ltd Full time

    Job Title: Customer Experience ManagerLocation: Various StoresJob Type: Full-time


  • West Bromwich, Sandwell, United Kingdom RIVER ISLAND Full time

    Job OverviewRIVER ISLAND is a much-loved brand with an exciting future. We're committed to creating an exceptional customer experience, and we need your expertise to help us achieve this goal.


  • West Bromwich, Sandwell, United Kingdom Utilita Energy Full time

    About the Role:We are seeking a Customer Experience Specialist to join our team at Utilita Energy. In this role, you will be responsible for providing top-notch customer service through various channels, including face-to-face, telephony, and live chat.You will work in our West Brom Retail Hub, where you will have the opportunity to collaborate with local...

  • Operations Manager

    2 weeks ago


    Castle Bromwich, United Kingdom Hungry Horse Full time

    Hungry Horse - A Great Place to WorkHungry Horse is a leading pub chain in the UK, known for its delicious food, extensive drink menu, and lively atmosphere. As an Assistant Manager at Hungry Horse, you will be part of a dynamic team that strives to provide exceptional customer experiences.Job DescriptionSupport the General Manager: Assist in the day-to-day...


  • West Bromwich, Sandwell, United Kingdom Lidl GB Full time

    Store Operations ManagementLidl GB is looking for a seasoned leader to fill the role of Leadership and Team Development Specialist. This position involves overseeing store operations, developing high-performing teams, and driving business growth through effective strategy implementation.Main DutiesDesign and implement strategies to improve store performance,...


  • West Bromwich, United Kingdom West Bromwich Building Society Full time

    About the RoleWe are seeking a dedicated Customer Service Agent to join our team at West Bromwich Building Society.Key ResponsibilitiesTo deliver exceptional customer service and resolve queries in a timely and professional manner.What You'll NeedExcellent communication skills with the ability to build rapport with customers.A passion for delivering superior...


  • Barnard Castle, United Kingdom Chandcogroup Full time

    Key ResponsibilitiesProviding exceptional counter service to our customers.Preparing and serving high-quality food and beverages.What's in it for you?Promote your career through personal development and training opportunities.Enjoy eye care benefits and access to our Employee Assistance Programme, salary finance, and family-friendly support.Participate in...

  • Mystery Shopper

    4 weeks ago


    Castle Douglas, United Kingdom Customer Perceptions Ltd Full time

    Customer Perceptions are recruiting Mystery Shoppers across All areas of Scotland.Flexible working hours are available to suit your needs.NOTE: our fees are on a per shop basis, so you can do approx 3 in an hour so therefore hour rate approx.£24.All you need is: Good observational skills The ability to recognise outstanding customer service A strong grasp...