Customer Service Team Leader
6 months ago
We are currently seeking a Customer Service Team Leader to join a well-established, family-run SME based in Castle Bromwich. As an Operations Administrator your role will be to support the everyday operations. Your responsibilities include Stock Control, Daily Purchasing, Supplier Liaison, advising Customer Service of any delays with customers orders and maintaining the efficient flow of customers orders.
Key duties and responsibilities...
- Monitor Customer Orders in the system ensuring all are processed within agreed time frames
- Complete the Late Customer Order Report daily and advise Customer Service of any delays with orders
- Monitor stock levels and place orders on suppliers as needed to maintain these agreed stock levels
- Complete the Late PO report daily and ensure we have ETAs for all POs on the system
- Advise Customer Service proactively as you hear of any delays from suppliers affecting current customer orders
- Support finance with supplier invoice queries when needed
- Liaise with Warehouse to ensure all products arrive correct and in good condition
- Speak to suppliers immediately about any issues with their deliveries
- Maintain good relationships with suppliers
- Build new products and finishes on the system as required
- Support with Customer Service activities when required
- Ensure supplier prices are up-to-date on the system at all times
**Requirements**:
- Ability to think fast and problem solve, whilst effectively managing time and tasks
- Proficiency in MS Office - Word, Excel, Outlook)
- Previous experience as Operations Administrator or in a similar position
- Must be trustworthy, accountable and obedient
- Must be able to work under pressure and meet deadlines
Hours
- Monday-Friday 08:00 - 17:00 (45 minutes in breaks)
**Benefits**:
- Salary of £30,000-£35,000
- Opportunity to progress
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