Customer Finance Coordinator

2 weeks ago

Plymouth, Plymouth, United Kingdom Western Power Distribution Full time

About Us

Western Power Distribution is a leading energy company serving communities across the UK. Our expert teams deliver heat, light, and power for homes and businesses, and we're committed to building an inclusive workplace that celebrates the diversity of our colleagues.

Job Introduction

A full-time opportunity has arisen for a Customer Finance Assistant within our National Systems Team, based at our offices in Plymouth. This role is an outstanding chance to deliver a professional service both internally and externally.

Main Responsibilities

  • Accountable to the National Systems Team Managers.
  • Handling of Customer enquiries, primarily via telephone.
  • Support of internal processes relating to Registration/Smart/Switching/Data Cleansing as appropriate.
  • Resolve general queries related to the National Systems Team.
  • Plan, carry out, and prioritize work on a daily basis.
  • Provide assistance to customers as necessary.
  • Liaise with other WPD departments to achieve the highest standards of customer service.
  • Prepare financial reports for head office and industry parties.
  • Avoidance of Health & Safety at work requirements, including fire.
  • Ensure compliance with all relevant WPD corporate policies.
  • Provide assistance to senior staff as appropriate.

Ideal Candidate

You must have previous experience working in a similar high-volume processing environment and possess diplomacy and communication skills to manage customer relationships. You should also have good interpersonal skills, be self-confident, and able to work unsupervised in a team environment.

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues, and customers. This role is subject to a satisfactory Barring Service (DBS) check.

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