Customer Finance Assistant

4 weeks ago


Plymouth, Plymouth, United Kingdom Western Power Distribution Full time

About Us

At Western Power Distribution, we're committed to delivering exceptional customer service and ensuring the safe and efficient distribution of electricity to our communities. Our team of experts works tirelessly to maintain the integrity of our systems and provide support to our customers.

Job Introduction

We're seeking a highly skilled and motivated Customer Finance Assistant to join our National Systems Team in Plymouth. As a key member of our team, you'll be responsible for handling customer enquiries, supporting internal processes, and providing exceptional customer service.

Main Responsibilities

  1. Handle customer enquiries, primarily via telephone, and provide timely and effective resolutions.
  2. Support internal processes related to registration, smart metering, and data cleansing.
  3. Communicate with customers and suppliers to resolve issues and provide information.
  4. Escalate complex issues to management as necessary.
  5. Prepare financial reports for head office and industry parties.
  6. Adopt cultural change in line with company philosophy and set a professional example.
  7. Ensure compliance with health and safety requirements and corporate policies.

Ideal Candidate

We're looking for a highly skilled and motivated individual with previous experience working in a high-volume processing environment. You'll need excellent communication and interpersonal skills, as well as the ability to work unsupervised in a team environment and prioritize tasks to meet deadlines.

We're committed to safeguarding the interests of our company, colleagues, and customers. This role is subject to a satisfactory DBS check, and you'll be required to undergo screening and vetting as necessary.



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