Customer Experience Lead

3 days ago


Cheltenham, Gloucestershire, United Kingdom Oscar Wylee Pty Full time

We're seeking a dedicated Customer Experience Lead to join our team at Oscar Wylee Pty. As a key member of our leadership team, you'll play a vital role in driving customer satisfaction and loyalty.

Our company culture values teamwork, innovation, and customer-centricity. We believe in empowering our employees to take ownership of their work and contribute to our company's growth.

About the Role

The Customer Experience Lead will be responsible for overseeing the delivery of exceptional customer experiences across our stores. This includes collaborating with Store Managers and Optometrists to ensure seamless service delivery.

This role requires strong communication and problem-solving skills, as well as the ability to build meaningful relationships with customers.

About the Person

We're looking for a leader who is passionate about delivering exceptional customer experiences. You should have a proven track record of success in a similar role, with excellent communication and interpersonal skills.

  • Estimated salary: $80,000 - $100,000 per annum.
  • Minimum 5 years of experience in a customer-facing leadership role.
  • Able to think strategically and make informed decisions that drive business growth.

We offer a competitive salary package, including opportunities for career growth and professional development.

At Oscar Wylee Pty, we're committed to delivering exceptional patient care and providing innovative products to our customers.



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