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Customer Success Professional

2 months ago

London, Greater London, United Kingdom Techwolf Full time
About the Role

We are seeking a skilled Customer Success professional to join our team as a founding member. As a Customer Success Manager, you will play a crucial role in ensuring our customers get the most value possible out of our innovative platform.

Key Responsibilities
  • Trusted Advisor: You will be the trusted advisor for some of our accounts, serving as their main point of contact and ensuring you understand their problems, desired outcomes, and help them drive and communicate value internally.
  • Skill-Based Organisation Architect: You will help customers define and follow a path to becoming a skill-based organisation using our product, and assist them in creating value with skill data.
  • Cross-Functional Collaboration: You will collaborate with sales, product, and solutions teams to support customers in identifying their needs and guide them towards value.
  • CS Pioneer: You will be among the first members of the Customer Success team and help define how we approach customer success at TechWolf, tracking, monitoring, and improving customer health.
Requirements
  • At least 2 years of experience in a Customer Success Manager role with a background in B2B or B2C SaaS, and experience working with large enterprise customers.
  • Or, at least 2 years of experience in a consulting role within the HR and/or skills space.
  • Experience driving adoption and identifying/remediating risk to drive renewal, cross-sell, and upsell.
  • Experience collaborating with enterprise customers to build and execute customer success plans.
  • Strong interpersonal skills, with the ability to positively influence internal and external stakeholders and build and maintain strong customer relationships.
  • Flexibility and the ability to embrace and leverage change.
  • Based in Belgium or London, with the ability to travel to customers frequently (1-2 days a week, on average).
What We Offer
  • Hybrid working and flexible hours.
  • Health insurance & retirement savings.
  • Work from abroad 3 weeks each year.
  • Travel to Ghent or London occasionally and work from our local office.
  • Learning and development opportunities.

TechWolf is on a mission to make work better and fairer for millions of people by powering the shift from jobs to skills as a framework to model talent. Our enterprise software uses AI to provide the skill data needed to power that transformation.