Service Management Process Owner
6 days ago
We are a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
In this role, you will play a crucial part in delivering exceptional service and bringing our vision to life. As an IT Service Delivery Manager, you will own and manage assigned processes, providing cover and support for other processes in the area.
Job DescriptionOur ideal candidate will have:
- In-depth experience of managing Incidents, Major Incidents, and Requests, driving improvements in these processes.
- Strong background in ITIL Service Management capability for Service Design, Transition & Operations.
- Good understanding of Incident, Major Incident Management, Service Request, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management.
We offer a range of benefits, including:
- Generous pension contributions with employer contribution of up to 14%.
- Real living wage.
- Income protection, critical illness cover & death in service insurance.
- Employee healthcare.
- Parental and adoption leave.
- Learning & development opportunities and study support.
- Travel season ticket loans.
- Subsidised restaurant in our Crawley office.
- Volunteering days and charity payroll giving.
- Onsite gym.
- Ride-to-Work scheme.
- Social clubs and events.
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