IT Service Management Expert

1 day ago


Crawley, West Sussex, United Kingdom People's Partnership Full time

**About People's Partnership:**

We're a dynamic employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

As part of our IT Service Management team, you will own and manage your assigned process, providing cover and support for other processes in the area. You'll ensure policies, processes, and procedures are documented and implemented, delivering regular reporting to support the IT function.

**Your Key Responsibilities:

  • Own and manage Incident, Major Incident, and Service Request processes.
  • Provide consultancy to software engineering teams on cloud-based resources and services.
  • Implement low-level designs and deliver solutions focused on Azure technologies.

**Requirements:

  • A strong background in ITIL Service Management capability for Service Design, Transition & Operations.
  • A good understanding of Incident, Major Incident Management, Service Request, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management.

**What We Offer:

  • Generous pension contributions up to 14%.
  • Income protection, critical illness cover & death in service insurance.
  • Parental and adoption leave.
  • Learning & development opportunities and study support.
  • Travel season ticket loans.
  • Subsidised restaurant in our office.
  • Onsite gym.
  • Ride-to-Work scheme.
  • Social clubs and events.

**Salary:** £60,000 - £80,000 per annum based on location and experience.



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