IT Service Delivery Expert
2 weeks ago
We are looking for a highly motivated IT Service Delivery Expert to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely manner.
Key Responsibilities
- Provide first and second-level support for technical issues, using industry-standard tools and processes
- Collaborate with cross-functional teams to resolve complex technical problems
- Develop and maintain accurate documentation of technical procedures and best practices
Requirements
- Proven experience in a technical support role, with a strong understanding of ITIL processes and principles
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
- Willingness to learn and adapt to new technologies and procedures
What We Offer
- Salary: £28,000 - £38,000 per annum, depending on experience
- Comprehensive training and development opportunities
- Collaborative and dynamic work environment
How to Apply
If you are a motivated and technically skilled individual who is passionate about delivering exceptional customer service, please submit your application.
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