Service Delivery Coordinator
2 weeks ago
The ideal candidate for this position will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a fast-paced environment.
We are looking for a dedicated and organised individual who can contribute to our team's success by providing exceptional customer service, managing relationships with suppliers and customers, and maintaining accurate records.
Key Responsibilities:
- Source and manage business requirements, ensuring timely delivery and high-quality results.
- Prepare and submit quotations to potential customers, demonstrating a clear understanding of their needs and expectations.
- Respond to customer inquiries in a prompt and professional manner, providing exceptional service throughout the sales process.
- Build strong relationships with suppliers, customers, and internal stakeholders, fostering collaboration and driving business growth.
- Negotiate with suppliers to secure the best possible terms, ensuring cost-effective solutions for our clients.
- Maintain accurate and regular status reports on activities, providing updates to the sales team and management.
- Troubleshoot any customer issues that arise and collaborate with the team to find effective solutions.
Requirements:
- Experience in a customer-facing role, preferably in an administrative or support capacity.
- Strong organisational skills, with the ability to manage multiple tasks and priorities effectively.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Proficiency in MS Office Suite and CRM software.
- A valid driver's licence and ability to travel when necessary.
Salary: £24,000 - £26,000 per year
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