Customer Service Coordinator

5 days ago


Crawley, West Sussex, United Kingdom Huntress Full time

About the Role

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This is an exciting opportunity for a talented and motivated individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for providing exceptional customer service, processing sales orders efficiently, and completing administrative tasks to support the success of our business.

Key Responsibilities

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  • Answering inbound customer service calls and emails, and dealing with enquiries efficiently
  • Entering and managing customer orders on the system
  • Completing general account administration, raising credits, monitoring courier information and delivery disputes, commercial invoicing, arranging same-day deliveries
  • Chasing couriers on delayed deliveries
  • Organising freight arrangements

Requirements

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We are looking for someone with a positive 'can do' attitude, ability to build strong working relationships, high attention to detail, and previous experience of processing orders. This is an ideal opportunity for someone who is enthusiastic, customer-focused, and proactive, and wants to work in a friendly, collaborative environment.

Benefits

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The successful candidate can expect a competitive salary up to £28,000 dependent on experience, company bonus, 28 days holiday (including bank holidays and rising with service) plus birthday off, free onsite parking, private healthcare, etc.

About Us

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Huntress Search Ltd is a dynamic and growing business that values diversity and inclusion. We are committed to ensuring equal opportunities for all our employees, and we welcome applications from candidates of all backgrounds.



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