IT Service Delivery Manager

1 week ago


Crawley, West Sussex, United Kingdom People's Partnership Full time

At People's Partnership, we're on a mission to deliver exceptional service and create a financial adventure where everyone's a winner. As an IT Service Delivery Manager, you'll play a vital role in driving our success. We're a diverse employer with a flexible, hybrid working approach that empowers everyone to be their best self.

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  • Owning and managing assigned processes, providing cover and support for other areas.
  • Ensuring policies, processes, and procedures are documented and implemented across Incident, Major Incident, and Service Request management.
  • Delivering regular reporting to support the IT function, ensuring seamless operations.

We're seeking a skilled professional with a strong background in ITIL Service Management capability for Service Design, Transition & Operations. If you have experience in cloud-based resources and services, consultancy skills, and a good understanding of Incident, Major Incident Management, Service Request, Problem, Change, Release Management, Disaster Recovery, and Continuous Service Improvement Management, we want to hear from you.

We offer a competitive salary range of £60,000 - £80,000 per annum, depending on experience. Our benefits package includes:

  • Generous pension contributions with up to 14% employer contribution.
  • Income protection, critical illness cover, and death in service insurance.
  • Parental and adoption leave.
  • Learning & development opportunities and study support.
  • Travel season ticket loans.
  • Subsidised restaurant in our Crawley office.
  • Onsite gym.
  • Ride-to-Work scheme.
  • Social clubs and events.

We're committed to creating an inclusive environment and welcome applications from candidates with disabilities. If you need reasonable adjustments made during the recruitment process, please let us know so we can support you to shine.



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