Service Delivery Director

13 hours ago


Crawley, West Sussex, United Kingdom Clearwater People Solutions Full time

Clearwater People Solutions is recruiting a Service Delivery Director to lead their IT support teams and drive the delivery of high-quality services across business-critical applications. £60,000 - £70,000 per annum

About Us:

We are a dynamic company undergoing an exciting IT transformation, and we need an experienced leader to manage our IT support services. As the Service Delivery Director, you will oversee the delivery of high-quality support services across various applications.

Job Description:

The Service Delivery Director will be responsible for leading and managing IT support teams, including IT Level 1, 2, and 3 support, Infrastructure, Security, Development, and external vendors. You will ensure that service levels are consistently met and that support teams are equipped to deliver high-quality services.

  • Service Management: Lead the support teams to deliver high-quality service across business-critical applications.
  • Monitoring & Reporting: Provide regular monthly status reports detailing service requests, KPIs, risks, issues, and call analysis.
  • Service Quality: Drive continuous improvement by managing service quality plans and analyzing performance data.
Required Skills and Qualifications:
  • Service Management: Proven experience in service management, including service desk, IT support, and ITIL/ITSM processes.
  • Project Management: Experience in managing IT projects, with relevant qualifications (e.g., PMP, Prince2).
  • ITIL/ITSM: Demonstrable experience in ITIL/ITSM practices and the use of ITSM tools, with configuration experience where possible.


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