IT Service Delivery Manager

8 hours ago


Crawley, West Sussex, United Kingdom People's Partnership Full time
Job Title: IT Service Delivery Manager

About Us:
Imagine a financial world where everyone wins, driven by exceptional service and brought to life by our talented team members. We're a diverse employer with a flexible approach, ensuring everyone can work in the best environment.

We're looking for an experienced IT Service Delivery Manager to join our IT Service Management team. You'll own and manage assigned processes, provide support, and deliver cloud-based resources and services.

Responsibilities:
  • Owning and managing Incident, Major Incident, and Service Request processes.
  • Providing regular reporting to support the IT function.
  • Delivering cloud-based resources and services that implement low-level designs.

Requirements:
  • A strong background in ITIL Service Management capability for Service Design, Transition & Operations.
  • A good understanding of Incident, Major Incident Management, Service Request, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management.

What We Offer:
  • Generous pension contributions up to 14%.
  • Income protection, critical illness cover, and death in service insurance.
  • Parental and adoption leave.
  • Learning and development opportunities and study support.
  • Travel season ticket loans.
  • Onsite gym.
  • Ride-to-Work scheme.
  • Social clubs and events.

The estimated salary for this role is around £60,000 - £80,000 per annum, based on the location and industry standards.

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