IT Service Management Lead

1 day ago


Crawley, West Sussex, United Kingdom People's Partnership Full time

Company Overview

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Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for People's Partnership. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

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Salary & Benefits

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We offer a competitive salary of £60,000 - £80,000 per annum, plus generous pension contributions with an employer contribution of up to 14%. Additionally, you'll receive income protection, critical illness cover, and death in service insurance.

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Job Description

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As part of the IT Service Management team, you will be required to own and manage your assigned process, providing cover and support for other processes in the area. This includes owning and managing the Incident, Major Incident, and Service Request processes, ensuring policies, processes, and procedures are documented and implemented.

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Required Skills & Qualifications

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You'll need a strong background in ITIL Service Management capability for Service Design, Transition & Operations, as well as a good understanding of Incident, Major Incident Management, Service Request, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management.

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Benefits

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We're committed to supporting our employees' well-being and development. Enjoy our subsidised restaurant in our Crawley office, onsite gym, ride-to-work scheme, social clubs, and events.



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