Service Management Operations Lead

1 day ago


Crawley, West Sussex, United Kingdom People's Partnership Full time
About Us
We're People's Partnership, a diverse employer dedicated to empowering our employees to reach their full potential. We believe in fostering a collaborative and inclusive work environment where everyone has the opportunity to grow and develop.

Salary Package
This exciting opportunity comes with an estimated annual salary of £65,000 - £85,000, including competitive benefits such as a generous pension scheme, income protection, critical illness cover, and death in service insurance.

Your Key Responsibilities
  • Owning and managing assigned processes within the IT Service Management team.
  • Providing cover and support for other processes in the area.
  • Ensuring policies, processes, and procedures are documented and implemented.
  • Delivering cloud-based resources and services.

Skills and Qualifications
You'll need a solid background in ITIL Service Management, specifically Service Design, Transition & Operations. A good grasp of Incident, Major Incident Management, Service Request, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management is also required.

Our Benefits
In addition to a competitive salary, you can look forward to flexible working hours, parental leave, adoption leave, learning & development opportunities, travel season ticket loans, subsidized restaurant, onsite gym, ride-to-work scheme, and social clubs & events.

Equality and Diversity
We value diversity and strive to create an inclusive work environment. Please don't hesitate to contact us if you require any reasonable adjustments during the application process.

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