Customer Service and Operations Lead

1 day ago


Crawley, West Sussex, United Kingdom Pet Family Limited Full time

In this exciting role as an Assistant Manager at Pet Family Limited, you will be responsible for managing the day-to-day operations of our store in West Sussex. As a key member of our team, you will deliver exceptional customer service, assess customers' needs, recommend products and services, and lead by example.

You will work closely with the Store Manager to identify improvements needed to maximize store sales and performance. You will maintain high standards, ensure products are fully stocked and well presented, and keep up-to-date with pricing, promotions, and merchandising.

We offer a dynamic and supportive work environment where you can grow and develop your career. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Requirements
  • Genuine Interest: A genuine interest in the Pets Corner vision, products, and values.
  • Team Focus: Strong team focus with the ability to lead and motivate others.
  • Customer Service: Passion for customer service with a desire to get to know our customers and their pets.
  • Personal Development: Thirst for continued personal training and development.
  • Drive and Determination: Drive and determination to work equally well as part of a busy team or under your own initiative.
Benefits
  • A competitive salary of £11.60 per hour.
  • Bonus scheme for all members of our teams.
  • Staff discounts on accessories, food, and grooming services.
  • Tools, articles, and support to help manage mental, physical, and emotional wellbeing.


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