Lead Business Enablement Specialist

1 week ago

London, Greater London, United Kingdom American Express Services Europe Limited Full time

Company Overview

American Express is a global leader in the payment industry, offering innovative financial and travel solutions to its customers. As a leading company, we strive to deliver exceptional customer experiences while fostering a diverse and inclusive work environment.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. Our comprehensive compensation package includes an estimated salary of £60,000 - £80,000 per annum, depending on experience, plus various benefits such as medical, dental, vision, life insurance, and disability benefits.

Job Description

This newly created London-based position will play a critical role in Business Enablement activities across Global Merchant Services (GMS) UK and American Express Payment Services Limited (AEPSL) operations.

The successful candidate will report to the Director, Business Enablement and be responsible for assisting Business Enablement Managers with data analytics, creating and managing dashboards, and reporting across business enablement projects, including Anti-Money Laundering (AML), Operational Resilience, Consumer Duty & Environmental, Social and Governance (ESG).

You will play a key role in supporting the GMS UK Business to deliver compliance projects & track the success of regulatory initiatives.

  • Create Consumer Duty Dashboard and lead monthly reporting across the four areas (Product & Service, Price & Value, Customer Understanding, Customer Support)
  • Own & create Operational Resilience Dashboard measuring Important Business Services for AEPSL
  • Lead all data reporting across Anti Money Laundering (AML) projects for all segments within the merchant business, including Payment Controls, Acute Remediation, and Know Your Customer (KYC) Refresh
  • Analyse Consumer Duty & Operational Resilience Dashboards & report on trend insights to Director & VP owners
  • Run deep dive analysis & qualitative analysis of individual elements within projects, e.g., Complaints for Consumer Duty, Franchisee data for Price & Value
  • Own data elements of annual regulatory reporting across Consumer Duty, Operational Resilience, AML, ESG, and any other compliance projects as required
  • Partner closely with Business Enablement team & Director to provide support across regulatory projects as required

Required Skills and Qualifications

To succeed in this role, you should possess advanced knowledge of Excel (VBA & Power Pivot advantageous), intermediate proficiency in SQL for data transformation and analysis, good understanding in navigating between relational databases.

Demonstrated ability to flex between multiple Internal data extraction servers like Salesforce, Lumi etc.

Demonstrable 1-2 years of experience in handling, manipulating, and interpreting big data from large structured/unstructured data sets.

Strong written and verbal communication skills, Experience of working in a regulated environment with the need for rigorous compliance a plus.

Confident translating data sets & interpreting key messages to senior audiences through PowerPoint presentations.

Appetite to adapt or familiarity of Tableau/other visualization software will be a plus.

Degree in Maths, Economics or Finance a plus.

Benefits

We offer a competitive benefits package, including flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.

Generous paid parental leave policies (depending on your location).

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).

Free and confidential counseling support through our Healthy Minds program.

Career development and training opportunities.

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