Senior Customer Experience Lead

4 weeks ago


London, Greater London, United Kingdom Bitpace Full time
About the Role

The Head of Client Success and Retention will lead and manage the customer success team, focusing on increasing customer satisfaction, retention, and growth. This role involves collaborating with other departments to ensure a cohesive approach to customer success.

Key Responsibilities:

  • Lead, mentor, and develop the customer success team to achieve company goals and individual career growth.
  • Foster a customer-centric culture within the team and across the organisation.
  • Develop and implement strategies to increase customer satisfaction, loyalty, and retention.

Requirements:

  • Proven experience in customer success leadership.
  • Deep knowledge of cryptocurrency and fintech.
  • Exceptional communication skills.


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