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Assistant Counter Manager
2 months ago
We're a mission-driven start-up revolutionizing the skincare industry with a focus on accessibility and expertise. Our goal is to empower individuals to achieve their best skin through a simplified routine and expert-approved products.
Job Title: Assistant Counter ManagerWe're seeking a highly motivated and customer-focused individual to join our team as an Assistant Counter Manager. In this role, you'll be responsible for leading a team of Skincare Specialists, driving sales growth, and delivering exceptional customer experiences.
Key Responsibilities:- Lead a team of Skincare Specialists, providing guidance and support to ensure sales targets are met and customer service standards are maintained.
- Develop and implement strategies to drive sales growth, including hosting events and promoting new products.
- Collaborate with the Field Sales & Education team to create innovative ways to improve customer experience and achieve sales targets.
- Ensure the counter remains stocked and report any concerns to the National Field Sales & Education team promptly.
- Build and maintain positive relationships with retailers and department store staff.
- Manage daily, weekly, monthly, and yearly administration tasks, including staff rotas and timesheets.
- Passion for providing exceptional customer experiences and a proven ability to manage and motivate a team.
- Strong interest and enthusiasm for skincare, with a desire to stay up-to-date on the latest industry trends.
- Excellent communication and interpersonal skills, with the ability to build relationships with colleagues and customers.
- Sales-driven mindset with resilience and drive to continuously meet and exceed targets.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
- Competitive commission structure and highly discounted Skin + Me products.
- Exclusive training and development opportunities, including mental health and wellbeing support.
- Pension scheme and healthcare cash plan.
- Employee referral scheme and opportunities for growth and development.
