Sales Operations Coordinator

6 days ago

Brighton, Brighton and Hove, United Kingdom The Recruitment Lab Full time

About the Role:

We are seeking a highly organized and detail-focused Sales Support Administrator to join our team at The Recruitment Lab. This is an exciting opportunity for someone to provide administrative support to our sales team, ensuring the smooth running of the sales process and helping the team achieve their targets.

  1. Supplier Management: Submit termination/information requests to suppliers and manage the submission of contracts via various portals and Excel/Word documents.
  2. Sales Auditing: Audit sales made by energy consultants and update the CRM system with accurate information.
  3. Sales Administration: Assist with pipeline management, allocating hot transfers to agent pipelines, and providing feedback on sales quality, including voice files, CRM entries, and sales techniques.
  4. Quality Assurance: Maintain high levels of quality and compliance by cross-referencing voice files with CRM records and ensuring data accuracy.
  5. Sales Support: Provide administrative support to the sales team, including managing queries and assisting with pre-book errors.
  6. General Administrative Tasks: Assist with various sales admin duties as required, including speaking to customers and suppliers on the phone to resolve issues.
  7. Technical Competency: Proficient in Microsoft Office and Excel (experience with CRM systems is a plus).
  8. Effective Communication: Excellent telephone manner, with the ability to communicate clearly and empathetically with both customers and suppliers.
  9. Problem-Solving: A strong ability to resolve issues, taking ownership and managing projects to resolution.
  10. Career Progression: Opportunities for growth and career advancement.
  11. Generous Benefits: Competitive salary, annual leave (increasing with length of service), birthday leave, and an attendance booster program.
  12. Workplace Culture: A social and dynamic environment, with regular events, games, incentives, and prizes.
  13. Employee Support: A comprehensive Employee Assistance Program to support your well-being.
  14. Perks: Free food and hot/cold drinks available, plus regular team incentives.
  15. Salary Increase: Salary increase to £25k after passing probation.

This role offers a dynamic and supportive work environment, with opportunities for growth and career advancement. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply.

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