Home Emergency Claims Specialist
7 hours ago
Location: Remote
Hours: 37.5 hours per week on a 3-week Rota, Monday - Sunday, between 8:00 and 17:00 with 1 in 3 weekends.
About the RoleWe are seeking an exceptional Claims Handler to join our growing Home Emergency team at Davies Group. As a Claims Handler, you will be the first point of contact for our customers in moments that matter, ensuring the correct information is communicated and policy cover is validated.
Key Responsibilities- Respond to inbound calls from home emergency insurance customers
- Review and set up new claims, appointing contractors and updating claims on internal systems
- Responsible for validating the policyholder, diagnosing the issue, and deploying the appropriate trade contractor, keeping the customer informed throughout
- Take excess policy payments, arrange boiler services, and negotiate with contractors
- Opportunity to multi-skill across many insurance product lines
- Professional and amiable approach
- Experience in a 'First Notification of Loss' (FNOL) for an Insurer or Claims Handler is an advantage
- Previous contact centre experience is an asset but is not essential
- Excellent telephone manner with strong customer service skills and the ability to think on your feet
- Demonstrate strong attention to detail in all tasks
- Self-motivated and engaged
- Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
- Ability to use 'soft skills' such as empathy, tact, assertiveness, and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
- PC literate with excellent administrative skills
Davies Group is a community of outstanding people. We welcome different perspectives, support each other's ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.
We are dynamic, innovative, and connected. We strive for what's next, empower our teams to discover new paths, and believe in the power of Davies to make a difference.
We aim to be an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
-
Disease Claims Specialist
1 hour ago
Alcester, Warwickshire, United Kingdom Davies Group Full timeDisease Claims Handler RoleAbout the Role:Davies Group is seeking an experienced Claims Handler to join our Casualty team, handling disease claims with a focus on investigation, negotiation, and resolution.Key Responsibilities:Liaise with insurers, policyholders, and brokers to progress claims efficiently.Investigate allocated claims, obtaining necessary...
-
Recruitment Specialist
3 weeks ago
Alcester, Warwickshire, United Kingdom Helping Hands Full timeAbout Helping HandsHelping Hands is a leading home care provider, committed to supporting adults of all ages to maintain their independence and stay in the place they know and love. Our mission is to deliver exceptional care and support services, making a positive impact on the lives of our clients and their families.Job SummaryWe are seeking a highly...
-
Recruitment Specialist
3 weeks ago
Alcester, Warwickshire, United Kingdom Helping Hands Full timeAbout Helping HandsHelping Hands is a leading home care provider, committed to supporting adults of all ages to maintain their independence and stay in the place they know and love. Our mission is to deliver exceptional care and support services, making a positive impact on the lives of our clients and their families.Job SummaryWe are seeking a highly...
-
Customer Service Representative
3 days ago
Alcester, Warwickshire, United Kingdom Helping Hands Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our operations team as an Out of Hours Support Specialist. As an Emergency Response Coordinator, you will be responsible for providing exceptional customer service and support to our customers and staff across the UK.The ideal candidate will have experience...
-
Customer Service Representative
3 days ago
Alcester, Warwickshire, United Kingdom Helping Hands Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our operations team as an Out of Hours Support Specialist. As an Emergency Response Coordinator, you will be responsible for providing exceptional customer service and support to our customers and staff across the UK.The ideal candidate will have experience...
-
Customer Service Representative
1 day ago
Alcester, Warwickshire, United Kingdom Helping Hands Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our operations team as an Out of Hours Support Specialist. As an Emergency Response Coordinator, you will be responsible for providing exceptional customer service and support to our customers and staff during out of hours periods.The ideal candidate will have...
-
Customer Service Representative
2 days ago
Alcester, Warwickshire, United Kingdom Helping Hands Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our operations team as an Out of Hours Support Specialist. As an Emergency Response Coordinator, you will be responsible for providing exceptional customer service and support to our customers and staff during out of hours periods.The ideal candidate will have...
-
Customer Service Representative
7 days ago
Alcester, Warwickshire, United Kingdom Helping Hands Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our operations team as an Out of Hours Support Specialist. As an Emergency Response Coordinator, you will be responsible for providing exceptional customer service and support to our customers and staff across the UK.The ideal candidate will have experience...
-
Customer Service Representative
7 days ago
Alcester, Warwickshire, United Kingdom Helping Hands Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our operations team as an Out of Hours Support Specialist. As an Emergency Response Coordinator, you will be responsible for providing exceptional customer service and support to our customers and staff across the UK.The ideal candidate will have experience...
-
Talent Acquisition Support Specialist
1 month ago
Alcester, Warwickshire, United Kingdom Helping Hands Full timeLocation: AlcesterSince 1989, we have been dedicated to assisting individuals of all ages in preserving their independence and remaining in the comfort of their own homes. At Helping Hands, we believe that life is better at home.As the most highly rated home care provider in the nation, and the only one recognized as a Centre of Excellence by Skills for...
-
Talent Acquisition Support Specialist
1 month ago
Alcester, Warwickshire, United Kingdom Helping Hands Full timeLocation: AlcesterSince 1989, we have been dedicated to assisting individuals of all ages in preserving their independence and remaining in the comfort of their own homes. At Helping Hands, we believe that life is better at home.As the most highly rated home care provider in the nation and the only one recognized as a Centre of Excellence by Skills for Care,...
-
Talent Acquisition Support Specialist
1 month ago
Alcester, Warwickshire, United Kingdom Helping Hands Full timeLocation: AlcesterSince 1989, we have been dedicated to assisting individuals of all ages in preserving their autonomy and remaining in the comfort of their homes. At Helping Hands, we believe that life is better at home.As the UK's most highly rated home care provider, we take pride in being the only organization endorsed as a Centre of Excellence by Skills...
-
Talent Acquisition Support Specialist
1 month ago
Alcester, Warwickshire, United Kingdom Helping Hands Full timeLocation: AlcesterSince 1989, we have been dedicated to assisting individuals of all ages in preserving their independence and remaining in the comfort of their own homes. At Helping Hands, we believe that life is better at home.As the most highly rated home care provider in the nation and the only one recognized as a Centre of Excellence by Skills for Care,...
-
Talent Acquisition Support Specialist
1 month ago
Alcester, Warwickshire, United Kingdom Helping Hands Full timeLocation: AlcesterSince 1989, we have been dedicated to assisting individuals of all ages in preserving their independence and remaining in the familiar surroundings they cherish. After all, life is better at home.Helping Hands stands as the most highly rated home care provider in the nation and is uniquely recognized as a Centre of Excellence by Skills for...
-
Quality Assurance Leader
1 month ago
Alcester, Warwickshire, United Kingdom Helping Hands Full timeAbout Helping HandsHelping Hands is a leading provider of home care services, dedicated to supporting adults in maintaining their independence and living comfortably in their own homes. We are committed to delivering exceptional customer care and service, driven by a passion for improving the lives of those we serve.The Role: Quality DirectorWe are seeking a...
-
After Sales Service Representative
3 weeks ago
Alcester, Warwickshire, United Kingdom Reed Full timeWe are seeking a dedicated professional to join our client's team as a Customer Support Specialist in the field of Engineering and Manufacturing. This role involves collaborating with cross-functional teams to create product support documentation, providing first-line product support to existing customers, and managing service engineer site visits.Key...
-
High Voltage Technology Specialist
3 weeks ago
Alcester, Warwickshire, United Kingdom Coalesce Management Consulting Full time**Job Summary**We are seeking a highly skilled Senior Systems Engineer to join our team at Coalesce Management Consulting. As a key member of our engineering team, you will be responsible for providing solutions on a project basis, working on cutting-edge high voltage technology for a new range of high-end Plug-in Hybrid Electric Vehicles (PHEVs).**Key...
-
Property Insurance Account Specialist
1 month ago
Alcester, Warwickshire, United Kingdom Stride Resource Management Ltd Full timeProperty Account HandlerLocation: WarwickshireSalary: £30,000-£35,000 Company Overview:Stride Resource Management Ltd is a prestigious Insurance Brokerage seeking a skilled Property Account Handler to enhance our client services. This position involves delivering a thorough insurance solution to both current and prospective clients.Key...
-
Property Insurance Account Specialist
1 month ago
Alcester, Warwickshire, United Kingdom Stride Resource Management Ltd Full timeProperty Account HandlerLocation: WarwickshireSalary: £30,000-£35,000 Company Overview:Stride Resource Management Ltd is a distinguished Insurance Brokerage seeking a skilled Property Account Handler to enhance our client services. This position is integral to delivering exceptional insurance solutions to both existing and prospective clients.Key...
-
Insurance Broking Manager
7 days ago
Alcester, Warwickshire, United Kingdom Capio Recruitment Insurance Full timeInsurance Broking ManagerCapio Recruitment Insurance is seeking an experienced Insurance Broking Manager to join our team. As a key member of our commercial insurance team, you will be responsible for delivering a comprehensive broking service to our clients and driving the efficiency and profitability of our broking department.About the RoleWe are looking...