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Customer Service Representative
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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Representative to join our operations team as an Out of Hours Support Specialist. As an Emergency Response Coordinator, you will be responsible for providing exceptional customer service and support to our customers and staff during out of hours periods.
The ideal candidate will have experience working in a call centre environment and possess excellent communication and problem-solving skills. You will be required to work flexibly, including early morning, evening, and weekend shifts, and will have access to a range of employee benefits.
Main Responsibilities- Provide high-quality customer service and support to customers and staff during out of hours periods
- Manage and resolve customer complaints and issues in a timely and professional manner
- Work collaboratively with Branch Managers, Care Coordinators, and Field Care Supervisors to gather information and resolve issues
- Meet performance targets for speed, efficiency, and quality when responding to customer and staff requests
We offer a range of benefits, including an Employee Assistance Programme, Employee Benefits portal, accrual of Annual Leave, and part-time and work-from-home options. This is a Zero Hour Contract opportunity, allowing you to work around your own availability.
We are committed to delivering excellent customer service and are looking for a dedicated and passionate individual to join our team. If you are a natural communicator with excellent negotiating skills and the ability to think and work flexibly, we would love to hear from you.
