Customer Service Coordinator

1 month ago


Alcester, Warwickshire, United Kingdom Helping Hands Full time

Customer Care Coordinator Role

We are seeking a skilled Customer Care Coordinator to support our Live-In Care service. This role is a vital part of our team, ensuring the delivery of a high-quality care service to our customers.

Main Responsibilities:

  • Manage customer and carer queries and take effective action
  • Provide managers with up-to-date information on carer availability and contact details
  • Manage and maintain customer and carer files
  • Schedule placements for carers to ensure effective matching
  • Support live-in carers in their daily roles
  • Liaise with new customers to ensure their needs are met

Requirements:

  • Experience in customer care, handling complaints, and problem-solving
  • Strong customer service skills and ability to influence others
  • Proficient in Microsoft Word, Excel, and IT literate in several database systems

What We Offer:

  • Competitive salary
  • 23 days annual leave rising to 25 after 2 years' service plus 8 days Bank Holidays
  • Access to an Employee Assistance programme
  • Free Blue Light Card
  • Career development opportunities

Helping Hands is committed to promoting a diverse and inclusive workforce.



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