Quality Assurance Leader

4 weeks ago


Alcester, Warwickshire, United Kingdom Helping Hands Full time

About Helping Hands

Helping Hands is a leading provider of home care services, dedicated to supporting adults in maintaining their independence and living comfortably in their own homes. We are committed to delivering exceptional customer care and service, driven by a passion for improving the lives of those we serve.

The Role: Quality Director

We are seeking a highly experienced and motivated Quality Director to lead our quality strategy and function. As the custodian of a 'quality care' culture, you will play a pivotal role in shaping our approach to delivering outstanding customer experiences.

Key Responsibilities

  • Develop and implement a comprehensive quality strategy that aligns with our business objectives and regulatory requirements.
  • Foster a strong quality culture throughout the organization by promoting best practices, continuous improvement initiatives, and employee engagement.
  • Conduct thorough analysis of customer feedback, carer insights, and operational data to identify areas for enhancement and mitigate potential risks.
  • Ensure transparent reporting on key performance indicators, safeguarding concerns, complaints, and advocate whistleblowing procedures.
  • Lead and mentor a high-performing quality team, providing guidance, support, and professional development opportunities.
  • Stay abreast of industry trends, regulatory changes, and emerging best practices in quality management within the care sector.

About You

The ideal candidate will possess:

  • Extensive experience in a senior quality role within a regulated healthcare or social care environment.
  • A proven track record of leading and developing successful quality functions.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication, interpersonal, and stakeholder management abilities.
  • A commitment to continuous improvement and a passion for delivering exceptional customer care.


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