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European Commercial Operations Manager

2 months ago

London, Greater London, United Kingdom LEK Full time
European Commercial Operations Manager

Location: London

Job Description:

The European Commercial Operations Manager plays a critical role in L.E.K.'s European Commercial Team, which is a high-energy, intellectually curious, service-oriented, analytical team committed to enabling revenue growth in the region.

The COM will support the team to ensure best-in-class stakeholder engagement, measure outcomes and efficacy of processes to prioritize appropriately and make good decisions, with an eye on delivering excellent client outcomes and growing the top line.

Key areas of focus include:

  • Operational support for commercial functions, including reporting and analysing outcomes and ROI for activities and initiatives; streamlining business processes; enabling stakeholder communication and engagement; budgeting and cost analysis; function strategic planning and prioritisation.
  • Business performance reporting across the European region, with a focus on pipeline and sales conversion analysis; sector revenue performance vs. budgets; revenue mix analysis by sector, service line, client segment, and geography.
  • Pricing analysis and support for deploying pricing strategies, including strategic discounting, client acquisition, and client value analysis.
  • Supporting revenue budgeting, managing the matrix of sectors and service lines.
  • Digital enablement of commercial functions and relevant initiatives, including optimising enterprise software and data assets, and deploying generative AI and ML to improve processes and reveal insight.
  • Go-to-market coordination in critical areas, such as European private equity, new service lines, and geographic expansion areas within and beyond Europe.
  • Key account management support, including developing and maintaining complex strategic relationship frameworks and loyalty programmes, and coordinating client listening initiatives.
  • Supporting complex proposals and RFPs.
  • Synthesising market sentiment and business intelligence, and communicating back to stakeholders.
  • Supporting ethical wall processes to protect clients and mitigate risk for L.E.K.
  • Supporting regional and global bodies and initiatives where the EUR CCO is involved.
  • Developing independent insights and recommendations, and presenting them in relevant forums.

A successful Commercial Operations Manager has experience in a consulting firm or closely adjacent organisation with a track record of high performance:

  • Independently managing a varied and dynamic set of priorities.
  • High commercial acumen and experience working on high-stakes strategic and organisational issues.
  • Ability to engage with a large roster of senior stakeholders.
  • Excellent quantitative analytics, including high fluency in Excel, and experience with advanced analytics platforms.
  • Masterful MS Office skills, particularly in developing presentations for C- and Board-level audiences.
  • Outstanding written and verbal communication skills.
  • Ability to develop rapid fluency in relevant enterprise software platforms.
  • Primary and secondary research abilities.
  • Highly collaborative and adaptable.
  • Intellectually rigorous and curious.
  • Minimum of 2 years' experience in a strategy consulting environment or the equivalent.

This role will be based in our London office.