Luxury Hotel Night Manager
4 weeks ago
Nestled in the heart of the hotel, our Luxury Hotel Night Manager plays a pivotal role in ensuring the smooth operation of our front office. As a key member of our team, you will be responsible for overseeing the night shift, ensuring exceptional guest service, and maintaining the highest standards of hotel operations.
Key Responsibilities:- Staff Scheduling: Utilize business forecasts to ensure the Front Office night team is adequately staffed.
- Guest Services: Oversee and participate in the prompt and courteous check-in and check-out of guests, addressing any questions or issues related to guest room accommodations and rates.
- Security: Maintain effective key control and participate in customer room security matters.
- Financial Procedures: Monitor advance deposit and credit procedures, ensuring accurate and timely processing.
- Night Audit: Complete the night audit checklist, ensuring accuracy and attention to detail.
- Guest Feedback: Respond to both positive and negative guest comments and written feedback, developing strategies for improvement.
- Maintenance Reporting: Report major repair needs to the Property Manager, ensuring prompt attention to maintenance issues.
- Daily Reports: Check arrival, events, and VIP lists, informing relevant individuals about returning, VIP, and special guests.
- Front Office Proficiency: Be proficient in all Front Office procedures, including the Opera booking system, to serve as a resource when needed.
- Policy Compliance: Monitor Front Office activities regarding discounts, billing instructions, and hotel credit policy compliance.
- Account Management: Manage Pay Master accounts, ensuring payments are received within terms.
- Team Leadership: Utilize leadership skills to maximize team productivity and satisfaction.
- Service Monitoring: Monitor the night team's service and teamwork daily, focusing on improving service delivery efficiency.
- Operational Improvement: Recommend improvements to guest service and Front Office operations to the Front of House Manager.
- Accommodation: Shared cottage accommodation in a quiet village, costing £300 per month including bills.
- Transport: Provided transport from accommodation to the hotel for shifts (no car required).
- Tips Tronc (Circa £3,000 pa)
- Working Hours: 5 days a week, 10:30 PM - 7:30 AM, with 2 consecutive days off each week.
- Meals: Meals provided on duty.
- Pension: 5% employer pension contribution.
- Holidays: 30 days of holiday.
- Training: Ongoing training and development opportunities.
- Perks: One luxury guest experience per year for you and a loved one
Join our team of dedicated professionals and take the first step towards a rewarding career in hospitality.
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