Hotel Front Desk Coordinator

3 weeks ago


Cheltenham Trade Park, United Kingdom The Greenway Hotel & Spa Full time

Experience the rewarding world of hotel hospitality as a Reception and Guest Services Team Member at The Greenway Hotel & Spa

About the Role:

As a key member of our front-of-house team, you will provide exceptional customer service to our guests, ensuring a warm and welcoming experience from arrival to departure. Your role will include:

  • Managing Guest Arrival and Departure: Greet guests, handle check-ins and check-outs, and ensure a seamless and efficient process.
  • Providing World-Class Customer Service: Offer personalized attention, resolve issues promptly, and exceed guest expectations.
  • Collaborating with Colleagues: Work closely with our housekeeping, food and beverage, and other departments to ensure seamless guest experiences.
  • Staying Organized: Manage room allocations, maintain accurate records, and stay on top of administrative tasks.

What We Offer:

As a Reception and Guest Services Team Member, you will enjoy a range of benefits, including:

  • Competitive Salary and Overtime Opportunities: Earn a fair wage and take home extra pay for working extra hours.
  • Generous Time Off: Enjoy 31 days of annual leave, increasing to 33 with service.
  • Discounts and Perks: Enjoy exclusive savings at top retailers, restaurants, and attractions.
  • Wellbeing Support: Access to Hello Fresh recipes, fitness videos, and financial planning tools.

What We Look for in Our Team Members:

We seek individuals who embody our values of Heart, Honesty, Spirit, and Team. If you have a genuine passion for delivering exceptional customer service, a warm and welcoming demeanor, and a keen eye for detail, we want to hear from you

At The Greenway Hotel & Spa, we pride ourselves on being a values-led, award-winning employer. We welcome talent from all backgrounds and encourage applications from underrepresented groups. Join our team and experience the rewards of working in a supportive and inclusive environment.



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