Spa Membership Sales Professional

7 days ago


Pennyhill Park, United Kingdom Exclusive Collection Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Spa Membership Sales Manager. This is an exciting opportunity to work in a world-class spa environment and contribute to the success of our luxury hotel, Exclusive Collection.

Key Responsibilities:

  • Generate new membership sales and ensure seamless administration for our guests and members.
  • Create and maintain accurate member profiles on our system, Hart.
  • Process direct debit monthly runs and member renewals.
  • Conduct show rounds and issue guest passes.
  • Develop welcoming packs for new members and assist with arranging member events and coffee mornings.
  • Perform general administration tasks and manage duty shifts.

Requirements:

  • Excellent administration skills, including Excel, Outlook, PowerPoint, and Word.
  • High attention to detail and accuracy.
  • Good educational level of English and Maths.
  • Minimum of 1 year in a Supervisory role.
  • Luxury hotel experience in administration, sales, or reservations is beneficial.

What We Offer:

  • Competitive salary, benefits, and Real Living Wage.
  • 29 days holiday (pro-rata) and increasing with length of service.
  • Discretionary service charge system.
  • 50% Discount on food and beverage across all Exclusive properties.
  • Room night discounts across all Exclusive properties.
  • PERKZ discount scheme and Online guides.
  • Meals on duty provided for free.
  • Recognition and rewards scheme.
  • Access to our learning platform and training programs.
  • Free gym access and dedicated classes.
  • B Corp accredited and commitment to improving People, Product, and Planet.


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