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Spa Host

2 months ago

London, Greater London, United Kingdom artotel Full time

About the Role

We are seeking a highly skilled and charismatic Spa Host to join our team at art'otel Hoxton. As a Spa Host, you will be responsible for delivering exceptional guest experiences and ensuring that our spa facilities and services meet the highest standards.

Key Responsibilities

  • Greet guests warmly and provide a professional welcome, ensuring a seamless check-in and check-out process.
  • Manage bookings, payments, and cancellations efficiently, while maintaining a high level of customer satisfaction.
  • Provide expert tours of the spa facilities and explain the services and treatments available, highlighting the unique benefits of our spa experience.
  • Respond to guest inquiries and resolve any concerns or issues promptly and professionally.
  • Schedule appointments and manage the spa booking system to ensure efficient scheduling and maximum guest satisfaction.

Requirements

  • You will be a highly organized and detail-oriented individual, with excellent communication and interpersonal skills.
  • You will be knowledgeable about our spa services and products, and able to promote and upsell to enhance the guest experience.
  • You will be a team player, able to work collaboratively with spa therapists and other team members to deliver exceptional service.
  • You will be up-to-date on all spa policies and procedures, including those related to health and safety.

About art'otel

art'otel is a unique and innovative hotel brand that combines art, culture, and hospitality to create a truly unforgettable experience for our guests. We are passionate about inspiring creativity and encouraging our guests to explore their artistic side. If you share our passion for art, culture, and hospitality, we would love to hear from you.