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IT Support Specialist

2 months ago


Milton Keynes, Milton Keynes, United Kingdom Franchise Brands plc Full time
About the Role

We are seeking an experienced IT Support Specialist to join our team at Franchise Brands plc. As an IT Support Specialist, you will be responsible for providing technical support and implementing IT functions across the entire group.

Key Responsibilities
  • Server and Cloud Administration: Manage and maintain servers and cloud infrastructure to ensure smooth operation of IT systems.
  • Group Wide Support and Problem Management: Provide technical support and resolve IT issues across the entire group, including office locations in the UK and Europe.
  • Implementing and Testing Disaster Recovery Plans: Develop and implement disaster recovery plans to ensure business continuity in the event of an IT disaster.
  • Assisting and Upskilling Junior Team Members: Provide training and guidance to junior team members to help them develop their skills and knowledge.
  • Patch and Security Management: Manage and implement patch management and security measures to protect against cyber threats.
  • Network Monitoring and Administration: Monitor and maintain network infrastructure to ensure optimal performance and security.
  • Assisting with IT Project Work: Collaborate with the IT team to deliver IT projects and initiatives.
  • Change Management: Manage and implement changes to IT systems and processes to ensure minimal disruption to business operations.
Requirements
  • Experience in IT Support and Implementation of Microsoft Products: Proven experience in providing technical support and implementing Microsoft products.
  • Azure/Cloud Experience: Experience in cloud computing and Azure.
  • Infrastructure and Networking: Knowledge of infrastructure and networking concepts.
  • Strong Customer Service: Excellent customer service skills to provide support to users across the group.
  • Microsoft 365 Suite: Experience in using the Microsoft 365 suite of products.
Desirable Qualifications
  • Microsoft/IT Qualifications: Relevant IT qualifications, such as Microsoft certifications.
  • Previous Support of International Locations: Experience in providing technical support to international locations.
  • European Spoken Languages: Fluency in European languages, such as English, French, German, or Spanish.
  • Incident Management: Experience in incident management and problem resolution.
  • Change Management: Knowledge of change management principles and practices.
  • Kubernetes: Experience in using Kubernetes.
  • Cyber Security Knowledge: Knowledge of cyber security principles and practices.
  • Microsoft Intune and Defender: Experience in using Microsoft Intune and Defender.