Customer Service Representative

6 days ago


York, York City, United Kingdom Reed Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Reed. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide outstanding customer service and support to clients through various communication channels.
  • Maximize revenue opportunities by upselling products and services.
  • Manage customer relationships and resolve issues in a timely and professional manner.
  • Meet and exceed customer satisfaction and retention targets.
  • Collaborate with internal teams to ensure seamless customer experience.
Requirements
  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
  • Experience in a customer-facing role, preferably in a business-to-business (B2B) setting.
  • Knowledge of customer relationship management (CRM) systems and software.
What We Offer
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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