Customer Service Representative

2 days ago

York, York City, United Kingdom Aviva Full time

Unlock Your Potential in a Rewarding Customer Service Role

At Aviva, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in achieving this goal.

About the Role:

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you'll be responsible for providing top-notch service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a prompt and professional manner
  • Provide accurate and helpful information to customers, ensuring their needs are met and exceeded
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to enhance skills and knowledge

What You'll Get:

As a Customer Service Representative at Aviva, you'll enjoy a range of benefits, including:

  • A competitive salary between £24,200-£27,300 (dependent on hours, location, skills, and experience)
  • A bonus opportunity of 6% of annual salary, based on performance and Aviva's results
  • A generous pension scheme, with Aviva contributing up to 14%
  • 25 days' holiday, plus bank holidays, with the option to buy or sell up to 5 days
  • Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year, through our Matching Share Plan
  • Supportive policies, including parental and carer's leave
  • Flexible benefits, including sustainability options, such as cycle to work
  • Three paid volunteering days to help others, through our Aviva Communities

What We're Looking For:

We're seeking a customer-focused individual with excellent communication skills, a positive attitude, and a willingness to learn and grow with our team. If you're passionate about delivering exceptional customer service and have a strong work ethic, we'd love to hear from you.

Aviva is for Everyone:

We're an inclusive employer, committed to creating a diverse and welcoming work environment. We welcome applications from people with diverse backgrounds and experiences, and we're happy to discuss flexible working arrangements to suit your needs.

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