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Customer Service Representative
2 months ago
At Page Outsourcing, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As an Associate Support Analyst, you will play a critical role in delivering exceptional customer service and support to our clients.
Key Responsibilities- Issue Investigation and Resolution: You will be responsible for investigating and resolving customer issues in a timely and professional manner.
- Customer Service and Satisfaction: You will ensure that all customer interactions are handled with a high level of professionalism and that customer satisfaction is consistently met.
- Support Service Delivery: You will provide support services to customers via various channels, including telephone, email, and other means, to ensure the successful resolution of issues.
- Team Collaboration: You will work collaboratively with other team members to achieve common goals and objectives.
- Task Prioritization and Management: You will prioritize tasks effectively and manage your time to meet deadlines and deliver results.
- Customer Service Experience: 1-2 years of experience in a customer service or support role, with a proven track record of delivering exceptional customer service.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
- Analytical Thinking: Strong analytical thinking and problem-solving skills, with the ability to troubleshoot and resolve issues effectively.
- Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
